Reservation Agent | AYANA Midplaza, JAKARTA
Ayana Hospitality· AYANA Jakarta
About this role
AYANA Midplaza, Jakarta, is seeking a professional and detail-oriented Reservations Agent to join our esteemed team. The successful candidate will be responsible for managing all aspects of guest reservations, ensuring accuracy and efficiency in the reservation process. This role involves handling inquiries via multiple channels, updating booking details in the property management system, and providing exemplary guest service.
Key Responsibilities:
- Manage reservations through various communication channels, including phone calls, emails, and online travel agency extranets.
- Input and maintain reservation details in the property management system (PMS), ensuring accuracy in room availability, rates, and guest preferences.
- Facilitate payment processes, assist with documentation, and generate reports related to bookings, cancellations, and no-shows.
- Coordinate guest transportation and transfer services, ensuring all logistics are confirmed and communicated to relevant parties.
- Engage with guests to promote hotel services and amenities, providing knowledgeable recommendations to enhance their stay.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Previous experience in a reservations or front office role within the hospitality industry is an advantage.
- Proficient in English, with excellent verbal and written communication skills.
- Skilled in using computer systems and hotel management software (experience with Opera is desirable).
- High attention to detail, strong organizational skills, and a customer-oriented approach.
- Positive Working
- Great Environment
- Supportive Team Work
Frequently Asked Questions
Is the salary disclosed for the Reservation Agent | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
The salary for this Reservation Agent | AYANA Midplaza, JAKARTA role at Ayana Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservation Agent | AYANA Midplaza, JAKARTA position at Ayana Hospitality located?
This Reservation Agent | AYANA Midplaza, JAKARTA role at Ayana Hospitality is based in Central Jakarta, Central Jakarta City, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservation Agent | AYANA Midplaza, JAKARTA role at Ayana Hospitality full-time or part-time?
This is listed as a Full time position. It is posted as a Reservation Agent | AYANA Midplaza, JAKARTA role in the AYANA Jakarta department at Ayana Hospitality.
Which team or department does the Reservation Agent | AYANA Midplaza, JAKARTA at Ayana Hospitality belong to?
This Reservation Agent | AYANA Midplaza, JAKARTA position is part of the AYANA Jakarta department at Ayana Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Reservation Agent | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
Click the "Apply Now" button on this page. You will be redirected to Ayana Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Reservation Agent | AYANA Midplaza, JAKARTA job at Ayana Hospitality posted?
This Reservation Agent | AYANA Midplaza, JAKARTA position at Ayana Hospitality was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservation Agent | AYANA Midplaza, JAKARTA
Ayana Hospitality
You'll be redirected to Ayana Hospitality's official application page on workable.