Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA
Ayana Hospitality· AYANA Jakarta
About this role
At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g., VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
- Provide information about amenities, area and venues, and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
- Fluent in Korean, with proficiency in English
- Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality
- Experience in operating hotel management software such as OPERA is an advantage
- Strong communication and interpersonal skills
- Customer-oriented with a positive attitude
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
- Positive Working
- Great Environment
- Supportive Team Work
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
The salary for this Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA role at Ayana Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality located?
This Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA role at Ayana Hospitality is based in Central Jakarta, Central Jakarta City, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA at Ayana Hospitality belong to?
This Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA position is part of the AYANA Jakarta department at Ayana Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
Click the "Apply Now" button on this page. You will be redirected to Ayana Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA job at Ayana Hospitality posted?
This Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA
Ayana Hospitality
You'll be redirected to Ayana Hospitality's official application page on workable.