Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA
Ayana Hospitality· AYANA Jakarta
About this role
Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
- Fluent in Mandarin, with a certified language test preferred
- Minimum of 1 year experience in the same position in luxury hospitality
- Experience in operating OPERA system
- Strong communication skills in English
- A customer-oriented and professional attitude
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
- Positive Working
- Great Environment
- Supportive Team Work
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
The salary for this Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA role at Ayana Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality located?
This Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA role at Ayana Hospitality is based in Central Jakarta, Central Jakarta City, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA at Ayana Hospitality belong to?
This Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA position is part of the AYANA Jakarta department at Ayana Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
Click the "Apply Now" button on this page. You will be redirected to Ayana Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA job at Ayana Hospitality posted?
This Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA position at Ayana Hospitality was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA
Ayana Hospitality
You'll be redirected to Ayana Hospitality's official application page on workable.