Japanese Guest Relations Officer (Expatriate) | AYANA BALI
Ayana Hospitality· AYANA Bali
About this role
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Summary of Responsibilities:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
- Only for Japanese Expatriate
- Minimum 2 years experience in the same position or related fields in the hospitality industry
- Eloquent in English communication in both written and spoken
- Experience in operating Hotel system is an advantage
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
Frequently Asked Questions
Is the salary disclosed for the Japanese Guest Relations Officer (Expatriate) | AYANA BALI position at Ayana Hospitality?
The salary for this Japanese Guest Relations Officer (Expatriate) | AYANA BALI role at Ayana Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Japanese Guest Relations Officer (Expatriate) | AYANA BALI position at Ayana Hospitality located?
This Japanese Guest Relations Officer (Expatriate) | AYANA BALI role at Ayana Hospitality is based in Bali, Bali, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Japanese Guest Relations Officer (Expatriate) | AYANA BALI role at Ayana Hospitality full-time or part-time?
This is listed as a Full time position. It is posted as a Japanese Guest Relations Officer (Expatriate) | AYANA BALI role in the AYANA Bali department at Ayana Hospitality.
Which team or department does the Japanese Guest Relations Officer (Expatriate) | AYANA BALI at Ayana Hospitality belong to?
This Japanese Guest Relations Officer (Expatriate) | AYANA BALI position is part of the AYANA Bali department at Ayana Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Japanese Guest Relations Officer (Expatriate) | AYANA BALI position at Ayana Hospitality?
Click the "Apply Now" button on this page. You will be redirected to Ayana Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Japanese Guest Relations Officer (Expatriate) | AYANA BALI job at Ayana Hospitality posted?
This Japanese Guest Relations Officer (Expatriate) | AYANA BALI position at Ayana Hospitality was posted on Oct 27, 2025. Apply as soon as possible — early applications are often reviewed first.
Japanese Guest Relations Officer (Expatriate) | AYANA BALI
Ayana Hospitality
You'll be redirected to Ayana Hospitality's official application page on workable.