Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA
Ayana Hospitality· AYANA Jakarta
About this role
Key Responsibilities:
- Perform smooth check-in and check-out processes for guests.
- Manage room reservations, cancellations, and modifications with attention to detail.
- Provide guests with accurate information regarding hotel services, amenities, and local attractions.
- Handle guest inquiries and complaints professionally and efficiently.
- Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
- Process payments and maintain accurate financial records of transactions.
- Fluency in Mandarin and English; additional language proficiency is a plus.
- Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
- Strong communication, interpersonal, and organizational skills.
- Proficient in hotel management software (PMS Opera is a plus).
- Ability to work flexible hours, including weekends and holidays.
- Strong customer service orientation and a friendly demeanor.
Frequently Asked Questions
Is the salary disclosed for the Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
The salary for this Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA role at Ayana Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA position at Ayana Hospitality located?
This Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA role at Ayana Hospitality is based in Central Jakarta, Central Jakarta City, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA role at Ayana Hospitality full-time or part-time?
This is listed as a Full time position. It is posted as a Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA role in the AYANA Jakarta department at Ayana Hospitality.
Which team or department does the Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA at Ayana Hospitality belong to?
This Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA position is part of the AYANA Jakarta department at Ayana Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA position at Ayana Hospitality?
Click the "Apply Now" button on this page. You will be redirected to Ayana Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA job at Ayana Hospitality posted?
This Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA position at Ayana Hospitality was posted on Apr 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA
Ayana Hospitality
You'll be redirected to Ayana Hospitality's official application page on workable.