Guest Relations Officer - Mandarin Speaking | AYANA BALI
Ayana Hospitality· AYANA Bali
About this role
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
- Indonesian Citizen only
- Minimum of 1 year experience in the same position in a large luxury resort.
- Fluent in Mandarin, with certified language test (minimum HSK 3)
- Experience in operating OPERA system.
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Officer - Mandarin Speaking | AYANA BALI position at Ayana Hospitality?
The salary for this Guest Relations Officer - Mandarin Speaking | AYANA BALI role at Ayana Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Officer - Mandarin Speaking | AYANA BALI position at Ayana Hospitality located?
This Guest Relations Officer - Mandarin Speaking | AYANA BALI role at Ayana Hospitality is based in Bali, Bali, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Officer - Mandarin Speaking | AYANA BALI role at Ayana Hospitality full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Officer - Mandarin Speaking | AYANA BALI role in the AYANA Bali department at Ayana Hospitality.
Which team or department does the Guest Relations Officer - Mandarin Speaking | AYANA BALI at Ayana Hospitality belong to?
This Guest Relations Officer - Mandarin Speaking | AYANA BALI position is part of the AYANA Bali department at Ayana Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Officer - Mandarin Speaking | AYANA BALI position at Ayana Hospitality?
Click the "Apply Now" button on this page. You will be redirected to Ayana Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Officer - Mandarin Speaking | AYANA BALI job at Ayana Hospitality posted?
This Guest Relations Officer - Mandarin Speaking | AYANA BALI position at Ayana Hospitality was posted on Feb 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Officer - Mandarin Speaking | AYANA BALI
Ayana Hospitality
You'll be redirected to Ayana Hospitality's official application page on workable.