Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

Freelance Trainer & Associate Consultant 

(Luxury Retail / Customer Experience)

CXG 外部合作讲师 / 轻咨询顾问（奢侈品零售 / 客户体验）

Location: Greater China / APAC | Engagement Type: Freelance / Project-based

工作地点：大中华区 / 亚太地区｜合作形式：自由职业 / 项目制合作

Role Positioning (Please Read Carefully)

岗位定位（请务必阅读）

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

这不是一个通用型讲师岗位。你需要既能交付高质量培训，又能将业务问题转化为可执行行为。

Key Responsibilities

岗位职责

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

1. 培训交付（核心）：为一线及管理者提供培训，包括服务、VIC客户经营、销售转化及领导力。

2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

2. 业务转化：将业务问题转化为行为标准与培训方案，并与业务指标挂钩。

3. Content Adaptation: Customize CXG frameworks and localize for APAC.

3. 内容定制：基于CXG方法论进行客户化与本地化。

4. Light Consulting Support: Support workshops and provide structured feedback.

4. 轻咨询支持：参与客户讨论并提供结构化反馈。

Mandatory Requirements (Non-negotiable)

任职要求（硬性条件）

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

奢侈品经验：必须具备深度在场经验（门店、客户经营或内部培训）。

Training Experience: Experience training frontline and managers with strong facilitation skills.

培训经验：具备一线及管理者培训经验，具备良好授课能力。

Business Understanding: Ability to connect training with business outcomes.

业务理解：能将培训与业务结果（转化、客户体验等）连接。

Preferred Profile

优先考虑

Store manager / L&D / consulting experience preferred.

有店长、培训或咨询经验优先。

Extensive experience in the automotive industry highly preferred.

汽车行业经验丰富者尤其优先。

Language: Mandarin & English required;  Japanese/Korean/Cantonese a plus.

语言要求：中英文流利，日语/韩语/广东话 是加分项

What We Do NOT Look For

不考虑人选

Generic trainers without retail experience or purely theoretical profiles.

无零售经验的通用讲师或纯理论型人员。

Application Requirements

应聘要求

CV + Training portfolio + 1 case (business challenge, solution, impact).

简历 + 培训案例 + 1个案例说明（业务问题、方案及结果）。

To be discussed during the interview.

服务费用面议