Digital Copywriter

Who is Diamond?

We’re a strategic, creative and client focused group of people working hand in hand to solve problems for some really great brands. We always look ahead – changing and evolving as the industry changes. We love problems above channels. Insights above fads. Ideas that drive tangible results for our clients.

We are one of Canada’s largest and fastest growing independent agencies. It’s this fact that drives what makes us different from most other agencies. While we have enterprise-sized ambitions we’ve retained our start-up DNA, which is our tenacity; relentlessly focus on quality and client satisfaction. We’re always embracing change; from our clients, the industry and within the four walls of our operation.

Learn more at: experiencediamond.com

About the Role

We’re looking for an Intermediate Digital Writer to help shape and deliver a consistent, approachable tone of voice for a major banking client. This role is ideal for a writer who’s confident in creating digital first content and is ready to take ownership of applying and evolving a brand’s tone across websites and apps. 

The successful candidate will partner closely with an art director counterpart to develop clear, engaging, and effective creative solutions tailored to banking customers’ needs. From websites and mobile apps to digital advertising, social media, and email campaigns, you’ll bring ideas to life that drive understanding, trust, and customer action. Ideally we’re hiring a CW+AD team that’s experienced working together, but qualified solo applicants will also be considered. 

What You’ll Do

• Write clear, concise, and engaging copy for websites, apps, and communications across the digital journey,  including digital advertising, social emails, and SMS.
• Help develop and apply the brand’s tone of voice, making content feel clear, human, and approachable.
• Partner with UX, design, creative, and strategy teams to make sure content works seamlessly within customer experiences.
• Contribute to tone of voice guidelines and help refine content frameworks.
• Ensure copy is customer-first, compliant, and accessible.
• Edit and proof content to maintain consistency across platforms.
• You’ll be working closely with an art director partner and a collaborative dream team from creative, strategy,  account, and production departments to push the boundaries of creativity.

What You’ll Bring

• 3-5 years of professional writing experience, with a focus on digital platforms—and a BA or advertising diploma doesn’t hurt either.
• Strong portfolio showing work for websites and/or apps.
• Experience creating or applying a brand tone of voice (FI experience a plus, but not required).
• Ability to simplify complex information into clear, human language.
• Great collaboration skills and comfort working with cross-functional teams.
• Strong attention to detail and editing skills.
• Excellent time management skills, you’ll be juggling multiple projects, attending meetings, and making sure everything is on track.

Nice to Have

• Familiarity with accessibility standards and inclusive design.
• Knowledge of SEO and how content supports performance.
• Experience working within design systems or digital style guides.
• An Art Director partner with a track record of great, shared work. 

Why Join Us

You’ll get to help shape the way people experience their bank online and in-app—making financial interactions easier, clearer, and more human. Sound like something for you? Apply now, share your stellar portfolio, and let’s turn those ideas into diamonds. 

Diamond is an equal employment opportunity employer, so we welcome all creative minds out there with the skills and experience to apply.