Concierge Agent - CRETE

Mitsis Group· Hotels
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📍 Heraklion, Crete, GreeceFull time

About this role

Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven by its customer-centric philosophy, family care and authentic Greek identity.

With 24 hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Cjhalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.

Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!

Mitsis Group offers a new job in its hotels:

Concierge Agent

Location: Crete

Employment Type: Contract

Ref: HO/ COCr

Position Scope

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

 

Key Responsibilities

  • Operates the Mitsis Concierge platform.
  • Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
  • Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
  • Collaborates with reception staff to meet guests' needs.
  • Optimizes revenue through sales of concierge services.
  • Degree or Certificate in Hospitality and/or related field (preferred).
  • Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
  • Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
  • Business fluency in spoken and written English (proficiency diploma required).
  • Knowledge of an additional language would be an asset.

Skills

  • Sales and business-oriented with exceptional organizational skills and attention to detail.
  • Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
  • Ability to build strong working relationships and have an approachable and professional manner.
  • Strong initiative and proactiveness in a team environment.
  • Competitive remuneration package.
  • Working in a group with anthropocentric perception.
  • Continuous training according to the standards and dynamic development of the company.
  • Prospects for professional development in an ever-growing group.

 

Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels!

 

For all applications and information submitted, absolute confidentiality will be maintained.

 

You can forward your CV at career@mitsis.com or follow the link "Send CV"

 

You can find out more information about Mitsis Group by following the links below:

 

https://www.mitsis.com/en

https://www.mitsis.com/en/career/form?utm_source=website&utm_medium=career_page&utm_campaign=career-form

Frequently Asked Questions

Is the salary disclosed for the Concierge Agent - CRETE position at Mitsis Group?
The salary for this Concierge Agent - CRETE role at Mitsis Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Concierge Agent - CRETE position at Mitsis Group located?
This Concierge Agent - CRETE role at Mitsis Group is based in Heraklion, Crete, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Concierge Agent - CRETE role at Mitsis Group full-time or part-time?
This is listed as a Full time position. It is posted as a Concierge Agent - CRETE role in the Hotels department at Mitsis Group.
Which team or department does the Concierge Agent - CRETE at Mitsis Group belong to?
This Concierge Agent - CRETE position is part of the Hotels department at Mitsis Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Concierge Agent - CRETE position at Mitsis Group?
Click the "Apply Now" button on this page. You will be redirected to Mitsis Group's official application portal hosted on workable where you can submit your application directly.
When was the Concierge Agent - CRETE job at Mitsis Group posted?
This Concierge Agent - CRETE position at Mitsis Group was posted on Apr 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Concierge Agent - CRETE
Mitsis Group
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