Project Manager - Field Service Migration

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

• New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices 
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
• Building performance – Control systems, fault detection, energy services and remote monitoring 
• Energy & Sustainable Solutions -- Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication– We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety– Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation– We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun!– Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Project Manager – Field Service Migration: This is Where You Come In

We’re looking for a Project Manager – Field Service Migration who can turn executive vision into a successfully delivered and fully adopted field service platform. This role will own project momentum, drive disciplined decision-making, and lead cross-functional execution across business, IT, and vendor teams—ensuring nothing critical is missed before go-live and that the final solution meets or exceeds current service, financial, and customer experience standards.

Specifically, MacDonald-Miller is migrating from Key2Act’s Wennsoft Service module within our legacy Great Plains ERP environment to BuildOps. This transformation will directly impact and improve the daily work experience of approximately 350 service team members. While the project will be complex and fast-paced, it will also be highly visible, meaningful, and rewarding.

This is a dedicated, full-time onsite role from project kickoff through hypercare and stabilization.

Top Deliverables in Your First Year

Program Execution Ownership

Own the integrated project plan, dependencies, timelines, and execution across discovery, configuration, testing, go-live, and stabilization phases.

Decision & Momentum Leadership

Drive meetings toward decisions and outcomes. Surface tradeoffs, escalate issues appropriately, and maintain forward momentum aligned with sponsor and IT leadership direction.

Cross-Functional Coordination

Bring together business process owners, IT, data teams, change management, and vendor partners into one coordinated execution rhythm. This role will work closely with the ERP Project Manager throughout the implementation.

Risk, Dependency & Roadblock Management

Proactively identify risks, remove blockers, and prevent downstream surprises—particularly around integrations, data migration, testing, and operational readiness.

Single Source of Truth

Maintain accurate visibility into project scope, status, readiness, risks, timelines, and dependencies for leadership and stakeholders.

Your Background: What Kind of Person Will Thrive in This Role?

You should have...

• 7–10+ years of project management experience, including at least two full-cycle field service or ERP implementations through go-live and stabilization

• Industry experience within commercial mechanical, HVAC, construction, or a similar field service environment
• Strong understanding of software integrations and data migration concepts
• Experience with data cleansing, validation, and testing processes
• Change management experience supporting field technicians, dispatchers, and back-office teams with varying adoption needs
• Experience leading structured User Acceptance Testing (UAT)
• Strong facilitation skills with the ability to drive meetings to decisions and maintain momentum across complex initiatives
• The ability to escalate issues with clear recommendations and actionable options
• Experience managing vendor accountability while maintaining strong working partnerships

Success in This Role Looks Like

• Core project and decision-making meetings are organized, productive, and action-oriented
• Task backlogs, dependencies, and ownership are clearly tracked and maintained
• Risks are surfaced early with practical recommendations and mitigation plans
• IT, vendors, and business teams remain aligned and accountable
• Teams trust one another enough to have honest, direct, and timely conversations
• No critical surprises occur during go-live
• Ownership and accountability across teams remain clear throughout the project
• Users are properly trained with adequate preparation time—not rushed at the last minute
• Leadership feels confident making readiness and go-live decisions
• The project stays on time and on budget

You’ll Thrive Here If You’re Motivated By…

• Being part of an amazing, collaborative team that supports one another and pushes each other to improve every day
• Taking ownership, figuring things out independently, and continuously learning
• Working in a lean, results-oriented environment where high performers are trusted with significant responsibility
• Being challenged to grow, contribute more, and achieve more each year
• Having fun while working in a transparent, innovative, and supportive culture with a strong family feel

Compensation: $150,000 to $185,000 Annually. This is a full-time, 24-month position. At the end of the term, the role will conclude and employment with MacDonald-Miller will end.

MacDonald-Miller Facility Solutions presently provides employee coverage for: 

• Medical, dental, vision for employees (coverage available for dependents for shared premium). 
• 401k retirement plan including Company matching. 
• Vacation and Sick Compensation (PTO), and Holiday Pay! 
• Disability income protection including short term and long-term disability. 
• Employee and dependent life insurance. 
• Wellness Program. 
• Employee Assistance Program. 

Where you will work 

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.      

Interested in learning more?  

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team! 

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.