Certified Microsoft 365 Administrator with Customer Care Expertise
About this role
About the Role
We are seeking a Microsoft 365 Certified Administrator with a strong customer care, customer service, and customer-centric background to join our team. This is not just a technical role but also one that requires an obsession with customer satisfaction and meticulous attention to detail in ticketing and issue resolution. In this role, you will serve as a first line of support, working closely with customers to ensure their Microsoft 365 requirements are fully understood and addressed.
Key Responsibilities
- Customer Support & Care: Provide exceptional first-line support to customers, prioritizing clear, concise, and empathetic communication.
- Ticketing Management: Ensure that all customer requirements and issues are accurately captured and documented, with a strong focus on thoroughness and attention to detail.
- Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.
- Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on customer satisfaction and timely response.
- Customer Success Focus: Actively listen to and understand customer needs, ensuring that they feel supported and valued. Seek continuous feedback to improve service quality.
Qualifications
- Certification: Microsoft 365 Certified Administrator.
- Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
- Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
- Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
- Customer-Centric Mindset: An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.
Desired Skills
- Strong problem-solving skills with an empathetic approach to customer interactions.
- High level of organization and attention to detail in managing customer requests and documenting ticketing information.
- Familiarity with CRM and ticketing tools, such as Zendesk or ServiceNow, is an advantage.
Frequently Asked Questions
Is the salary disclosed for the Certified Microsoft 365 Administrator with Customer Care Expertise position at 5knQm9Zoi5qabevRigMfWT?
The salary for this Certified Microsoft 365 Administrator with Customer Care Expertise role at 5knQm9Zoi5qabevRigMfWT is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Certified Microsoft 365 Administrator with Customer Care Expertise job at 5knQm9Zoi5qabevRigMfWT remote?
Yes, this Certified Microsoft 365 Administrator with Customer Care Expertise position at 5knQm9Zoi5qabevRigMfWT is remote, with team members based in Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Certified Microsoft 365 Administrator with Customer Care Expertise role at 5knQm9Zoi5qabevRigMfWT full-time or part-time?
This is listed as a Full time position. It is posted as a Certified Microsoft 365 Administrator with Customer Care Expertise role at 5knQm9Zoi5qabevRigMfWT.
How do I apply for the Certified Microsoft 365 Administrator with Customer Care Expertise position at 5knQm9Zoi5qabevRigMfWT?
Click the "Apply Now" button on this page. You will be redirected to 5knQm9Zoi5qabevRigMfWT's official application portal hosted on workable where you can submit your application directly.
When was the Certified Microsoft 365 Administrator with Customer Care Expertise job at 5knQm9Zoi5qabevRigMfWT posted?
This Certified Microsoft 365 Administrator with Customer Care Expertise position at 5knQm9Zoi5qabevRigMfWT was posted on Nov 3, 2024. Apply as soon as possible — early applications are often reviewed first.
Certified Microsoft 365 Administrator with Customer Care Expertise
5knQm9Zoi5qabevRigMfWT
You'll be redirected to 5knQm9Zoi5qabevRigMfWT's official application page on workable.