Customer Experience Associate-Cebu
Angkas· Service Excellence
About this role
- Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
- Inter Departmental coordination, process recommendation and follow through
- Infrastructure and Technology
- Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Customer Service Support
- Troubleshooting
- Records Management
- Customer Experience Management
- Customer Advocacy
- Critical Thinking and Problem Solving
- Relationship Building
- Effective Communication
- Customer-Centric Mindset
- Results-Driven Execution
- High school diploma or equivalent
- At least 6 months of BPO or relevant customer service experience
- Good communication skills in English and Tagalog, Bisaya is a plus
- Amenable to working on a shifting schedule and working full onsite
Why join Angkas?
- Freedom of work
- Work life balance
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Associate-Cebu position at Angkas?
The salary for this Customer Experience Associate-Cebu role at Angkas is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Associate-Cebu position at Angkas located?
This Customer Experience Associate-Cebu role at Angkas is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Associate-Cebu role at Angkas full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Associate-Cebu role in the Service Excellence department at Angkas.
Which team or department does the Customer Experience Associate-Cebu at Angkas belong to?
This Customer Experience Associate-Cebu position is part of the Service Excellence department at Angkas. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Associate-Cebu position at Angkas?
Click the "Apply Now" button on this page. You will be redirected to Angkas's official application portal hosted on workable where you can submit your application directly.
When was the Customer Experience Associate-Cebu job at Angkas posted?
This Customer Experience Associate-Cebu position at Angkas was posted on May 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Associate-Cebu
Angkas
You'll be redirected to Angkas's official application page on workable.