Customer Experience Supervisor
Angkas· Service Excellence
About this role
- Monitor team performance and identify areas for improvement.
- Resolve team conflicts and address employee concerns.
- Hire, Lead, train, coach, mentor Customer Experience Associates, Subject Matter Experts and Team Lead, providing them with the guidance and support they need to excel.
- Conduct performance evaluations and provide regular feedback.
- Develop and implement customer service process improvements to streamline operations and enhance efficiency.
- Monitor and evaluate team performance, providing constructive feedback and coaching to improve individual and team results.
- Handle escalated customer issues and complaints, investigating and resolving them to achieve customer satisfaction.
- Collaborating with other lines of business and cross functional departments to resolve customer issues and ensure a seamless customer experience.
- Identify and address training/QA needs based on quality assurance findings on behavioral trends
- Coordination with other stakeholders on observations, callouts and process improvements
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policy and procedures.
- Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
- Participate in ongoing training and development programs.
- Accept other associated responsibilities and projects as the need arises.
- Bachelor's degree in a relevant field, or equivalent customer service experience
- Minimum of 5 years of experience in a supervisory or 2-3 assistant manager role.
- Proven leadership and supervisory experience.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure, meet deadlines, and achieve team targets.
- Proficiency in customer service software and systems.
- Amenability working as Escalation POC during weekend (rotation based)
Competencies for the job
- Data Analysis: Strong ability to read, process, and analyze data accurately.
- Data Visualization: Skilled at creating clean, easy-to-understand charts, graphs, and tables for management.
- Spreadsheet Expertise: Advanced knowledge of Excel and Google Sheets, specifically using complex formulas (like XLOOKUP, INDEX/MATCH, and nested IFs).
- Problem Solving: Able to easily spot data errors, fix them, and improve reporting processes.
- Communication: Good at explaining technical data simply to non-technical team members.
Why join Angkas?
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Supervisor position at Angkas?
The salary for this Customer Experience Supervisor role at Angkas is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Supervisor position at Angkas located?
This Customer Experience Supervisor role at Angkas is based in Makati City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Supervisor role at Angkas full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Supervisor role in the Service Excellence department at Angkas.
Which team or department does the Customer Experience Supervisor at Angkas belong to?
This Customer Experience Supervisor position is part of the Service Excellence department at Angkas. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Supervisor position at Angkas?
Click the "Apply Now" button on this page. You will be redirected to Angkas's official application portal hosted on workable where you can submit your application directly.
When was the Customer Experience Supervisor job at Angkas posted?
This Customer Experience Supervisor position at Angkas was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Supervisor
Angkas
You'll be redirected to Angkas's official application page on workable.