Service Excellence Team Lead
Angkas· Service Excellence
About this role
- Monitor team performance and identify areas for improvement.
- Resolve team conflicts and address employee concerns.
- Hire, train, Coach and develop SMEs and CE Associates
- Conduct performance evaluations and provide regular feedback.
- Handle escalated customer issues and complaints.
- Help develop and implement service excellence strategies and initiatives.
- Implement process changes to enhance efficiency and customer satisfaction.
- Conduct quality assurance audits and provide feedback to the team.
- Identify and address training needs based on quality assurance findings.
- Reporting and analysis of data in your team or department
- Adhere to company policy and procedures.
- Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
- Participate in ongoing training and development programs.
- Accept other associated responsibilities and projects as the need arises.
- At least 2-3 years of team lead / people management experience
- Proven track record of success in providing expert-level guidance and support
- Excellent communication and presentation skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Amenability working as Support POC during weekend (rotation based)
Competencies for the Job
- Data Analysis: Strong ability to read, process, and analyze data accurately.
- Data Visualization: Skilled at creating clean, easy-to-understand charts, graphs, and tables for management.
- Spreadsheet Expertise: Advanced knowledge of Excel and Google Sheets, specifically using complex formulas (like XLOOKUP, INDEX/MATCH, and nested IFs).
- Problem Solving: Able to easily spot data errors, fix them, and improve reporting processes.
- Communication: Good at explaining technical data simply to non-technical team members.
Why join Angkas?
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Frequently Asked Questions
Is the salary disclosed for the Service Excellence Team Lead position at Angkas?
The salary for this Service Excellence Team Lead role at Angkas is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Excellence Team Lead position at Angkas located?
This Service Excellence Team Lead role at Angkas is based in Makati City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Excellence Team Lead role at Angkas full-time or part-time?
This is listed as a Full time position. It is posted as a Service Excellence Team Lead role in the Service Excellence department at Angkas.
Which team or department does the Service Excellence Team Lead at Angkas belong to?
This Service Excellence Team Lead position is part of the Service Excellence department at Angkas. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Excellence Team Lead position at Angkas?
Click the "Apply Now" button on this page. You will be redirected to Angkas's official application portal hosted on workable where you can submit your application directly.
When was the Service Excellence Team Lead job at Angkas posted?
This Service Excellence Team Lead position at Angkas was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Excellence Team Lead
Angkas
You'll be redirected to Angkas's official application page on workable.