Onboarding Associate Manager

Angkas
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📍 Makati City, Metro Manila, PhilippinesFull time

About this role

Partner Onboarding & Activation

● Oversee end-to-end onboarding processes for rider-partners and driver-partners.

● Ensure timely verification of documents, background checks, and compliance requirements.

● Improve onboarding speed, activation rates, and partner experience.

● Coordinate onboarding schedules, orientations, and training sessions.

Team Management

● Lead, coach, and develop a team of onboarding associates.

● Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.

● Conduct regular performance reviews and provide coaching and feedback.

Process Improvement

● Identify bottlenecks in onboarding workflows and implement improvements.

● Collaborate with Operations, Compliance, Product, and Support teams to streamline processes.

● Develop and maintain SOPs and onboarding guidelines. Stakeholder Coordination

● Work with regional and operations teams to support expansion and scaling initiatives.

● Handle onboarding-related escalations and ensure timely resolution.

● Ensure adherence to company policies and regulatory requirements. Reporting & Analytics

● Track and report onboarding performance metrics and trends.

● Analyze funnel performance and identify areas for improvement.

● Maintain dashboards for operational visibility.

  • Bachelor’s degree in Business, Operations, Management, HR, or related field.
  • 3–5 years of experience in operations, onboarding, customer experience, or team management.
  • Preferred background in operations, marketplace platforms, logistics, startup operations, or other fast-paced, high-growth environments.
  • Experience managing or leading teams in an operational setting.
  • Strong problem-solving, organizational, and communication skills.
  • Comfortable working in a dynamic, high-volume environment.
  • Proficient in Google Workspace or Microsoft Office tools.

    Why join Angkas?

    • Freedom of work
    • Work-life balance
    • Free meals and use of gym
    • Opportunities for promotion
    • Competitive salary
    • Pay raise
    • Start-up environment
    • Multi-cultural and Agile work environment
    • Diversified use of technology

Frequently Asked Questions

Is the salary disclosed for the Onboarding Associate Manager position at Angkas?
The salary for this Onboarding Associate Manager role at Angkas is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Onboarding Associate Manager position at Angkas located?
This Onboarding Associate Manager role at Angkas is based in Makati City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Onboarding Associate Manager role at Angkas full-time or part-time?
This is listed as a Full time position. It is posted as a Onboarding Associate Manager role at Angkas.
How do I apply for the Onboarding Associate Manager position at Angkas?
Click the "Apply Now" button on this page. You will be redirected to Angkas's official application portal hosted on workable where you can submit your application directly.
When was the Onboarding Associate Manager job at Angkas posted?
This Onboarding Associate Manager position at Angkas was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Onboarding Associate Manager
Angkas
Apply for this role ↗

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