Support Engineer (Web & Windows Applications)
Optimiza· Enterprise Solutions Development
About this role
We are seeking a Support Engineer to join our technical team and provide high-quality support for our Web and Windows-based applications. The candidate will have a solid understanding of software development concepts, excellent troubleshooting abilities, and strong communication skills to collaborate effectively with internal teams and end users.
Key Responsibilities:
- Provide technical support for web and desktop applications built with .NET, C#, and React.
- Troubleshoot and resolve application issues, bugs, and user-reported incidents in a timely manner.
- Collaborate with development team to analyze and replicate reported problems.
- Perform root cause analysis and suggest long-term fixes or improvements.
- Monitor system performance and report recurring issues or enhancement opportunities.
- Assist in application deployments, updates, and configuration changes.
- Document solutions, known issues, and support procedures in internal knowledge bases.
- Communicate effectively with users, ensuring high satisfaction and professional handling of all inquiries.
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3–5 years of experience in application support or software development.
- Strong knowledge of C#, .NET Framework / .NET Core, and React.js.
- Familiarity with SQL Server and writing/debugging SQL queries.
- Experience with IIS, API integrations, and debugging web applications.
- Good understanding of software development life cycle (SDLC) and version control systems (e.g., Git).
- Excellent critical thinking, problem-solving, and communication skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Annual Bonus
- Class A Health Insurance
- Training & Development
Frequently Asked Questions
Is the salary disclosed for the Support Engineer (Web & Windows Applications) position at Optimiza?
The salary for this Support Engineer (Web & Windows Applications) role at Optimiza is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Engineer (Web & Windows Applications) position at Optimiza located?
This Support Engineer (Web & Windows Applications) role at Optimiza is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Engineer (Web & Windows Applications) role at Optimiza full-time or part-time?
This is listed as a Full time position. It is posted as a Support Engineer (Web & Windows Applications) role in the Enterprise Solutions Development department at Optimiza.
Which team or department does the Support Engineer (Web & Windows Applications) at Optimiza belong to?
This Support Engineer (Web & Windows Applications) position is part of the Enterprise Solutions Development department at Optimiza. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Engineer (Web & Windows Applications) position at Optimiza?
Click the "Apply Now" button on this page. You will be redirected to Optimiza's official application portal hosted on workable where you can submit your application directly.
When was the Support Engineer (Web & Windows Applications) job at Optimiza posted?
This Support Engineer (Web & Windows Applications) position at Optimiza was posted on Nov 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Support Engineer (Web & Windows Applications)
Optimiza
You'll be redirected to Optimiza's official application page on workable.