Service Delivery Manager
Optimiza· Ips Solutions
About this role
At Optimiza, we are looking for a dedicated Service Delivery Manager to lead and manage our service delivery teams, ensuring the highest quality of service is consistently provided to our clients. The ideal candidate will act as the key liaison between clients and internal teams, driving service excellence and fostering long-term relationships. This role requires a proactive approach to problem-solving, excellent leadership skills, and a thorough understanding of service delivery processes.
Responsibilities:
- Oversee and manage the end-to-end service delivery lifecycle, ensuring adherence to SLAs and client expectations.
- Build strong client relationships to ensure satisfaction and retention.
- Coordinate with cross-functional teams to deliver seamless services that meet business needs.
- Identify areas for process improvement and implement best practices to enhance service quality.
- Monitor service performance metrics and provide regular reports to stakeholders.
- Lead, mentor, and develop service delivery teams to achieve operational excellence.
- Manage budgets and resource allocation related to service delivery.
- Bachelor’s degree in Business, IT, or a related field.
- Minimum 7 years of experience in service delivery management or related roles, preferably in IT or technology industries.
- Strong understanding of IT service management frameworks such as ITIL.
- Proven leadership and team management skills.
- Excellent communication and client relationship management abilities.
- Experience with process improvement methodologies and tools.
- Ability to manage budgets and optimize resource allocation.
- Relevant certifications like ITIL Foundation or higher are a plus.
- Class A Health Insurance
Frequently Asked Questions
Is the salary disclosed for the Service Delivery Manager position at Optimiza?
The salary for this Service Delivery Manager role at Optimiza is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Manager position at Optimiza located?
This Service Delivery Manager role at Optimiza is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Delivery Manager role at Optimiza full-time or part-time?
This is listed as a Full time position. It is posted as a Service Delivery Manager role in the Ips Solutions department at Optimiza.
Which team or department does the Service Delivery Manager at Optimiza belong to?
This Service Delivery Manager position is part of the Ips Solutions department at Optimiza. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Delivery Manager position at Optimiza?
Click the "Apply Now" button on this page. You will be redirected to Optimiza's official application portal hosted on workable where you can submit your application directly.
When was the Service Delivery Manager job at Optimiza posted?
This Service Delivery Manager position at Optimiza was posted on Apr 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Manager
Optimiza
You'll be redirected to Optimiza's official application page on workable.