VOIP Engineer
Optimiza· Next Generation Infrastructure (NGI)
About this role
Optimiza is seeking a skilled VOIP Engineer with a focus on Voice Engineering to join our team. The successful candidate will be responsible for designing, implementing, and supporting voice network solutions, ensuring seamless communication and collaboration across the organization.
Key Responsibilities:
- Install, configure, and maintain Cisco Unified Communications Manager (CUCM) and related UC applications (Unity Connection, IM&P, CER, UCCX)
- Manage SIP trunks, dial plans, route patterns, translation rules, and call-routing logic.
- Support and configure Cisco IP phones, softphones, and video endpoints.
- Provide Level 1–3 support for VoIP issues including call quality, registration failures, codec mismatches, and signaling problems.
- Troubleshoot SIP, SCCP, RTP, QoS, and network-related voice issues using tools such as RTMT, Wireshark, and Cisco logs.
- Monitor performance, resolve incidents, and perform root-cause analysis.
- Work with network teams to ensure proper QoS markings, VLAN configurations, and bandwidth provisioning for voice traffic.
- Validate end-to-end connectivity and ensure adherence to voice network best practices.
- Configure and manage Cisco voice gateways (MGCP, H.323, SIP), CUBE, and PSTN connectivity.
- Implement dial-peers, transcoding, conferencing resources, and survivability mechanisms (SRST).
- Bachelor’s degree in Telecommunication Engineering or any other relevant field.
- 1-3 years of experience in implementing Cisco VOIP solutions.
- CCNP Collaboration preferred.
Frequently Asked Questions
Is the salary disclosed for the VOIP Engineer position at Optimiza?
The salary for this VOIP Engineer role at Optimiza is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the VOIP Engineer position at Optimiza located?
This VOIP Engineer role at Optimiza is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the VOIP Engineer role at Optimiza full-time or part-time?
This is listed as a Full time position. It is posted as a VOIP Engineer role in the Next Generation Infrastructure (NGI) department at Optimiza.
Which team or department does the VOIP Engineer at Optimiza belong to?
This VOIP Engineer position is part of the Next Generation Infrastructure (NGI) department at Optimiza. See the full job description for more information about the team structure and responsibilities.
How do I apply for the VOIP Engineer position at Optimiza?
Click the "Apply Now" button on this page. You will be redirected to Optimiza's official application portal hosted on workable where you can submit your application directly.
When was the VOIP Engineer job at Optimiza posted?
This VOIP Engineer position at Optimiza was posted on Apr 27, 2026. Apply as soon as possible — early applications are often reviewed first.
VOIP Engineer
Optimiza
You'll be redirected to Optimiza's official application page on workable.