IT Technical Support
Optimiza· Managed Services
About this role
Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team. In this entry-level role, you will provide exceptional technical assistance to end-users, resolve issues, and support IT operations ensuring a smooth technological experience for all users.
Key Responsibilities:
- Assist end-users with hardware and software issues via phone, email, and in-person support.
- Troubleshoot technical problems, including network connectivity, system performance, and application errors.
- Document and track support requests using the company's ticketing system, ensuring timely follow-up and resolution.
- Maintain and configure IT equipment, including computers, printers, and peripherals.
- Assist with software installations, updates, and troubleshooting of various applications.
- Participate in onboarding new employees by setting up their workstations and accounts.
- Stay up to date with the latest technology trends and best practices in technical support.
- Bachelor’s degree in Computer Science/Engineering + CompTIA A+ (1101-1102), or a related field (or equivalent experience).
- 1-2 years of experience in IT support or technical helpdesk roles.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Strong analytical and troubleshooting skills.
- Excellent communication skills, both verbal and written.
- A customer-focused mindset with a passion for providing quality support.
- Ability to work independently and as part of a team.
- Class A Health Insurance
Frequently Asked Questions
Is the salary disclosed for the IT Technical Support position at Optimiza?
The salary for this IT Technical Support role at Optimiza is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Technical Support position at Optimiza located?
This IT Technical Support role at Optimiza is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Technical Support role at Optimiza full-time or part-time?
This is listed as a Full time position. It is posted as a IT Technical Support role in the Managed Services department at Optimiza.
Which team or department does the IT Technical Support at Optimiza belong to?
This IT Technical Support position is part of the Managed Services department at Optimiza. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Technical Support position at Optimiza?
Click the "Apply Now" button on this page. You will be redirected to Optimiza's official application portal hosted on workable where you can submit your application directly.
When was the IT Technical Support job at Optimiza posted?
This IT Technical Support position at Optimiza was posted on Apr 20, 2025. Apply as soon as possible — early applications are often reviewed first.
IT Technical Support
Optimiza
You'll be redirected to Optimiza's official application page on workable.