Senior Operations and Technical Support Officer
Optimiza· Managed Services
About this role
Optimiza is seeking a highly skilled Senior Operations and Technical Support Officer to join our dedicated team. In this key role, you will be responsible for ensuring that our operations run smoothly while providing exceptional technical support to clients and internal teams. Your expertise will be crucial in optimizing processes and troubleshooting technical issues.
Key Responsibilities:
- Oversee daily operations and ensure the efficient delivery of technical support services to clients and users.
- Provide expert-level technical assistance, resolving complex issues and inquiries related to applications, systems, and infrastructure.
- Collaborate with cross-functional teams to identify operational inefficiencies and implement process improvements.
- Develop, maintain, and update operational documentation, including standard operating procedures (SOPs) and technical guides.
- Train and mentor junior support staff to enhance their skills and improve overall team performance.
- Monitor system performance and conduct regular analysis to identify areas for enhancement and optimization.
- Act as a liaison between technical teams and management, providing insights and recommendations for operational strategies.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in operations management and technical support roles.
- Strong technical background with in-depth knowledge of systems, networks, and troubleshooting methodologies.
- Experience with IT service management (ITSM) frameworks and ticketing systems.
- Excellent problem-solving skills with a proactive mindset and attention to detail.
- Outstanding communication and interpersonal skills with the ability to work collaboratively within a team.
- Demonstrated leadership experience and ability to train and mentor team members.
- Certifications such as ITIL, CompTIA A+, or similar are preferred.
- Class A Health Insurance
Frequently Asked Questions
Is the salary disclosed for the Senior Operations and Technical Support Officer position at Optimiza?
The salary for this Senior Operations and Technical Support Officer role at Optimiza is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Operations and Technical Support Officer position at Optimiza located?
This Senior Operations and Technical Support Officer role at Optimiza is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Operations and Technical Support Officer role at Optimiza full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Operations and Technical Support Officer role in the Managed Services department at Optimiza.
Which team or department does the Senior Operations and Technical Support Officer at Optimiza belong to?
This Senior Operations and Technical Support Officer position is part of the Managed Services department at Optimiza. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Operations and Technical Support Officer position at Optimiza?
Click the "Apply Now" button on this page. You will be redirected to Optimiza's official application portal hosted on workable where you can submit your application directly.
When was the Senior Operations and Technical Support Officer job at Optimiza posted?
This Senior Operations and Technical Support Officer position at Optimiza was posted on Apr 16, 2025. Apply as soon as possible — early applications are often reviewed first.
Senior Operations and Technical Support Officer
Optimiza
You'll be redirected to Optimiza's official application page on workable.