German Customer Experience Analyst - Lisbon
fTXJu5fckxtuW4XzB5cPPo· German
About this role
Our client is an international leader in customer experience (CX), working with well-known global brands. Their solutions, technology, and expertise are designed to support business needs and create seamless customer interactions across different markets.
As a Customer Experience Analyst, you will be responsible for monitoring customer interactions, analyzing performance data, and ensuring that service standards are consistently met. This role combines analytical thinking with strong communication skills, making it ideal for someone who enjoys both numbers and people development.
Key Responsibilities
- Review and evaluate customer interactions to identify strengths and areas of improvement.
- Analyze data and provide actionable insights on performance.
- Collaborate with supervisors, managers, and training teams to drive quality improvements.
- Develop monitoring plans and ensure consistent follow-up.
- Participate in calibration sessions to align quality evaluation standards.
- Provide feedback that supports the ongoing development of agents and teams.
Ensure compliance with internal processes and client requirements.
- Previous experience in a quality assurance or auditing role.
- Strong analytical and problem-solving skills.
- Detail-oriented with excellent organizational abilities.
- Strong written and verbal communication skills.
- Advanced knowledge of German (mandatory) and good command of English.
- Ability to work on-site in Lisbon during the initial training period, then move into a hybrid model.
- Hybrid working model after training period.
- Relocation package for candidates moving to Portugal.
- Health insurance and other benefits.
- Meal allowance and performance bonuses.
- Paid training and ongoing professional development.
- Multicultural and supportive work environment.
Frequently Asked Questions
Is the salary disclosed for the German Customer Experience Analyst - Lisbon position at fTXJu5fckxtuW4XzB5cPPo?
The salary for this German Customer Experience Analyst - Lisbon role at fTXJu5fckxtuW4XzB5cPPo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the German Customer Experience Analyst - Lisbon position at fTXJu5fckxtuW4XzB5cPPo located?
This German Customer Experience Analyst - Lisbon role at fTXJu5fckxtuW4XzB5cPPo is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the German Customer Experience Analyst - Lisbon role at fTXJu5fckxtuW4XzB5cPPo full-time or part-time?
This is listed as a Full time position. It is posted as a German Customer Experience Analyst - Lisbon role in the German department at fTXJu5fckxtuW4XzB5cPPo.
Which team or department does the German Customer Experience Analyst - Lisbon at fTXJu5fckxtuW4XzB5cPPo belong to?
This German Customer Experience Analyst - Lisbon position is part of the German department at fTXJu5fckxtuW4XzB5cPPo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the German Customer Experience Analyst - Lisbon position at fTXJu5fckxtuW4XzB5cPPo?
Click the "Apply Now" button on this page. You will be redirected to fTXJu5fckxtuW4XzB5cPPo's official application portal hosted on workable where you can submit your application directly.
When was the German Customer Experience Analyst - Lisbon job at fTXJu5fckxtuW4XzB5cPPo posted?
This German Customer Experience Analyst - Lisbon position at fTXJu5fckxtuW4XzB5cPPo was posted on Sep 17, 2025. Apply as soon as possible — early applications are often reviewed first.
German Customer Experience Analyst - Lisbon
fTXJu5fckxtuW4XzB5cPPo
You'll be redirected to fTXJu5fckxtuW4XzB5cPPo's official application page on workable.