Dutch Customer Care Agent | E-commerce
fTXJu5fckxtuW4XzB5cPPo· Dutch
About this role
On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.
As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information about our products, services, and policies.
- Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
- Process orders, returns, and exchanges according to company guidelines.
- Maintain accurate customer records and handle sensitive data with confidentiality.
- Native or fluent in Dutch.
- Proficient in English.
- Previous experience in customer service is a plus.
- Strong problem-solving skills.
- High level of empathy, patience, and a customer-first attitude.
- Flexibility to work shifts, including evenings & weekends.
- Competitive salary and benefits package.
- Performance bonus.
- Flexible working hours and the option for remote work all over Greece
- Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)
- Private medical insurance.
Frequently Asked Questions
Is the salary disclosed for the Dutch Customer Care Agent | E-commerce position at fTXJu5fckxtuW4XzB5cPPo?
The salary for this Dutch Customer Care Agent | E-commerce role at fTXJu5fckxtuW4XzB5cPPo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Dutch Customer Care Agent | E-commerce job at fTXJu5fckxtuW4XzB5cPPo remote?
Yes, this Dutch Customer Care Agent | E-commerce position at fTXJu5fckxtuW4XzB5cPPo is remote, with team members based in Athens, Attica, Greece, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Dutch Customer Care Agent | E-commerce role at fTXJu5fckxtuW4XzB5cPPo full-time or part-time?
This is listed as a Full time position. It is posted as a Dutch Customer Care Agent | E-commerce role in the Dutch department at fTXJu5fckxtuW4XzB5cPPo.
Which team or department does the Dutch Customer Care Agent | E-commerce at fTXJu5fckxtuW4XzB5cPPo belong to?
This Dutch Customer Care Agent | E-commerce position is part of the Dutch department at fTXJu5fckxtuW4XzB5cPPo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dutch Customer Care Agent | E-commerce position at fTXJu5fckxtuW4XzB5cPPo?
Click the "Apply Now" button on this page. You will be redirected to fTXJu5fckxtuW4XzB5cPPo's official application portal hosted on workable where you can submit your application directly.
When was the Dutch Customer Care Agent | E-commerce job at fTXJu5fckxtuW4XzB5cPPo posted?
This Dutch Customer Care Agent | E-commerce position at fTXJu5fckxtuW4XzB5cPPo was posted on Sep 11, 2024. Apply as soon as possible — early applications are often reviewed first.
Dutch Customer Care Agent | E-commerce
fTXJu5fckxtuW4XzB5cPPo
You'll be redirected to fTXJu5fckxtuW4XzB5cPPo's official application page on workable.