German Customer Support Specialist
fTXJu5fckxtuW4XzB5cPPo· German
About this role
Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.
Key Responsibilities
- Manage customer interactions via phone, email, and chat
- Handle orders, refunds, shipping issues, and payment queries
- Liaise with internal teams, couriers, and partners
- Resolve complex cases and escalate when needed
- Maintain high customer satisfaction and meet KPIs
- Fluent German + strong English (C1)
- Strong communication and problem-solving skills
- Detail-oriented and able to work under pressure
- Team player with a proactive mindset
- Flexibility for shift work
Working Hours
- 40h/week, rotational shifts
- Monday–Sunday, 07:00–24:00
- Without accommodation: ~€1,523
- With accommodation: ~€1,200 + housing
- Meal allowance (€7/day)
- Performance bonus up to €150
- Health insurance from day one
- Paid holidays + bonuses
Training
- 15–20 days (Mon–Fri, 09:00–18:00, in English)
Contract
- Fixed-term (~12 months), with potential to become permanent
Frequently Asked Questions
Is the salary disclosed for the German Customer Support Specialist position at fTXJu5fckxtuW4XzB5cPPo?
The salary for this German Customer Support Specialist role at fTXJu5fckxtuW4XzB5cPPo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the German Customer Support Specialist job at fTXJu5fckxtuW4XzB5cPPo remote?
Yes, this German Customer Support Specialist position at fTXJu5fckxtuW4XzB5cPPo is remote, with team members based in Portugal, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the German Customer Support Specialist role at fTXJu5fckxtuW4XzB5cPPo full-time or part-time?
This is listed as a Full time position. It is posted as a German Customer Support Specialist role in the German department at fTXJu5fckxtuW4XzB5cPPo.
Which team or department does the German Customer Support Specialist at fTXJu5fckxtuW4XzB5cPPo belong to?
This German Customer Support Specialist position is part of the German department at fTXJu5fckxtuW4XzB5cPPo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the German Customer Support Specialist position at fTXJu5fckxtuW4XzB5cPPo?
Click the "Apply Now" button on this page. You will be redirected to fTXJu5fckxtuW4XzB5cPPo's official application portal hosted on workable where you can submit your application directly.
When was the German Customer Support Specialist job at fTXJu5fckxtuW4XzB5cPPo posted?
This German Customer Support Specialist position at fTXJu5fckxtuW4XzB5cPPo was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
German Customer Support Specialist
fTXJu5fckxtuW4XzB5cPPo
You'll be redirected to fTXJu5fckxtuW4XzB5cPPo's official application page on workable.