Italian Reservations Agent | Tourism Industry - Mosta
fTXJu5fckxtuW4XzB5cPPo· Italian
About this role
Our client is starting a new journey with a new Client and we require candidates who are looking for a career in Customer Care, and who are looking for a stable job. The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides. We require Italian speakers for this particular role.
Main duties and responsibilities:
- Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
- Track all reservations on-request and provide the customer with an effective support
- Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
- Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
- Fluency in English and Italian
- Good sales and/or customer service skills from previous job experience
- Excellent communication skills – written & spoken in the required language
- Ability to work in a fast-paced environment
- Good team player with ability to build and maintain strong relationships
- Word processing skills be able to type 25 WPM.
- Career growth opportunities
- Gym packages included
- Mobile schemes
- Monthly employee events
- Ongoing training and development
- Health insurance
- Free on-site parking at our Mosta Head Office
- In-house canteen serving a variety of healthy food options
- Exclusive staff discounts at 50+ partner businesses
- Normal office hours
- Onsite position in Mosta.
- Performance bonuses
- Fixed language bonuses.
Frequently Asked Questions
Is the salary disclosed for the Italian Reservations Agent | Tourism Industry - Mosta position at fTXJu5fckxtuW4XzB5cPPo?
The salary for this Italian Reservations Agent | Tourism Industry - Mosta role at fTXJu5fckxtuW4XzB5cPPo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Italian Reservations Agent | Tourism Industry - Mosta position at fTXJu5fckxtuW4XzB5cPPo located?
This Italian Reservations Agent | Tourism Industry - Mosta role at fTXJu5fckxtuW4XzB5cPPo is based in Mosta, Mosta, Malta. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Italian Reservations Agent | Tourism Industry - Mosta role at fTXJu5fckxtuW4XzB5cPPo full-time or part-time?
This is listed as a Full time position. It is posted as a Italian Reservations Agent | Tourism Industry - Mosta role in the Italian department at fTXJu5fckxtuW4XzB5cPPo.
Which team or department does the Italian Reservations Agent | Tourism Industry - Mosta at fTXJu5fckxtuW4XzB5cPPo belong to?
This Italian Reservations Agent | Tourism Industry - Mosta position is part of the Italian department at fTXJu5fckxtuW4XzB5cPPo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Italian Reservations Agent | Tourism Industry - Mosta position at fTXJu5fckxtuW4XzB5cPPo?
Click the "Apply Now" button on this page. You will be redirected to fTXJu5fckxtuW4XzB5cPPo's official application portal hosted on workable where you can submit your application directly.
When was the Italian Reservations Agent | Tourism Industry - Mosta job at fTXJu5fckxtuW4XzB5cPPo posted?
This Italian Reservations Agent | Tourism Industry - Mosta position at fTXJu5fckxtuW4XzB5cPPo was posted on Jan 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Italian Reservations Agent | Tourism Industry - Mosta
fTXJu5fckxtuW4XzB5cPPo
You'll be redirected to fTXJu5fckxtuW4XzB5cPPo's official application page on workable.