Romanian Customer Support - Athens
fTXJu5fckxtuW4XzB5cPPo· Romanian
About this role
On behalf of our client, a large multinational track manufacturing company, we are looking for a Customer Support Specialist to serve the Romanian market.
The successful candidate will ensure that the organization is meeting the customer's requirements on a day-to-day basis, by providing roadside assistance focusing on minimizing Truck or Bus downtimes by solution-oriented active case management.
On a typical day in this customer support specialist role you will:
- Be the first point of contact for the incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
- Select the appropriate solution and call a dealer, technician, or third party to perform the assistance.
- Provide accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensure a high level of partner service and a positive partner experience
- Contact can be established across all provided channels like phone, e-mail, webmail, fax, letter and in the future potentially also chat.
Language Skills:
- Fluent in Romanian and English
Work experience:
- 6 months of customer service experience
- High school diploma or equivalent is the minimum requirement
Soft Skills:
- Ability to adapt and excel in a fast-paced work environment
- Handy with MS Windows and other computer applications
- The passion and drive to make a difference
- Competitive remuneration salary (1045) and performance-based incentives (up to 100e)
- 21 days annual leave per year
- Work from home polis
- Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
- Fun, talented and witty teammates
- Knowledgeable, encouraging, and present leadership
- Family-friendly environment
- Free-spirited, theme-based employee events
- Career-growth and lots of learning opportunities for aspiring minds
- And yes…all the competitive pay and benefits you'd expect
Only CVS in English will be reviewed.
Frequently Asked Questions
Is the salary disclosed for the Romanian Customer Support - Athens position at fTXJu5fckxtuW4XzB5cPPo?
The salary for this Romanian Customer Support - Athens role at fTXJu5fckxtuW4XzB5cPPo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Romanian Customer Support - Athens position at fTXJu5fckxtuW4XzB5cPPo located?
This Romanian Customer Support - Athens role at fTXJu5fckxtuW4XzB5cPPo is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Romanian Customer Support - Athens role at fTXJu5fckxtuW4XzB5cPPo full-time or part-time?
This is listed as a Full time position. It is posted as a Romanian Customer Support - Athens role in the Romanian department at fTXJu5fckxtuW4XzB5cPPo.
Which team or department does the Romanian Customer Support - Athens at fTXJu5fckxtuW4XzB5cPPo belong to?
This Romanian Customer Support - Athens position is part of the Romanian department at fTXJu5fckxtuW4XzB5cPPo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Romanian Customer Support - Athens position at fTXJu5fckxtuW4XzB5cPPo?
Click the "Apply Now" button on this page. You will be redirected to fTXJu5fckxtuW4XzB5cPPo's official application portal hosted on workable where you can submit your application directly.
When was the Romanian Customer Support - Athens job at fTXJu5fckxtuW4XzB5cPPo posted?
This Romanian Customer Support - Athens position at fTXJu5fckxtuW4XzB5cPPo was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
Romanian Customer Support - Athens
fTXJu5fckxtuW4XzB5cPPo
You'll be redirected to fTXJu5fckxtuW4XzB5cPPo's official application page on workable.