German Customer Care - Team Leader - Athens
fTXJu5fckxtuW4XzB5cPPo· German
About this role
On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.
Responsibilities
- Lead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)
- Monitor team performance through KPIs and implement action plans to achieve targets
- Maintain direct communication with the client (German-speaking only) on a daily basis
- Ensure high-quality service delivery and continuous performance improvement
- Motivate the team and foster a positive, results-driven environment
- Handle complex operational challenges and provide effective solutions
- Support onboarding, training, and ongoing coaching initiatives
- Fluency in German (C2) and strong English skills (C1-B2)
- Proven leadership experience in BPO or customer care environments
- Experience with KPIs, metrics, and performance management
- Strong communication and presentation skills
- Positive, proactive personality with a “make things happen” mindset
- Ability to work in a fast-paced and complex environment
Nice to have:
- Sales or cross-selling experience (e.g., insurance products)
- Experience in coaching methodologies and people development
- Familiarity with Global Distribution Systems (GDS), such as Amadeus.
- Salary: Up to €1,750 gross/month (depending on experience, negotiable)
- Monthly ticket allowance (€100)
- Metro card
- Private life & medical insurance
- Potential hiring bonus
- Opportunity to work closely with international clients and gain strong exposure
- Growth potential within a developing team structure
- 100% on-site role
- Flexible working schedule (e.g., shifts between 09:00–21:00 or 11:00–19:30 depending on team needs)
- Possible 1 trip to Germany for training or client meetings
Frequently Asked Questions
Is the salary disclosed for the German Customer Care - Team Leader - Athens position at fTXJu5fckxtuW4XzB5cPPo?
The salary for this German Customer Care - Team Leader - Athens role at fTXJu5fckxtuW4XzB5cPPo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the German Customer Care - Team Leader - Athens position at fTXJu5fckxtuW4XzB5cPPo located?
This German Customer Care - Team Leader - Athens role at fTXJu5fckxtuW4XzB5cPPo is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the German Customer Care - Team Leader - Athens role at fTXJu5fckxtuW4XzB5cPPo full-time or part-time?
This is listed as a Full time position. It is posted as a German Customer Care - Team Leader - Athens role in the German department at fTXJu5fckxtuW4XzB5cPPo.
Which team or department does the German Customer Care - Team Leader - Athens at fTXJu5fckxtuW4XzB5cPPo belong to?
This German Customer Care - Team Leader - Athens position is part of the German department at fTXJu5fckxtuW4XzB5cPPo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the German Customer Care - Team Leader - Athens position at fTXJu5fckxtuW4XzB5cPPo?
Click the "Apply Now" button on this page. You will be redirected to fTXJu5fckxtuW4XzB5cPPo's official application portal hosted on workable where you can submit your application directly.
When was the German Customer Care - Team Leader - Athens job at fTXJu5fckxtuW4XzB5cPPo posted?
This German Customer Care - Team Leader - Athens position at fTXJu5fckxtuW4XzB5cPPo was posted on Apr 2, 2026. Apply as soon as possible — early applications are often reviewed first.
German Customer Care - Team Leader - Athens
fTXJu5fckxtuW4XzB5cPPo
You'll be redirected to fTXJu5fckxtuW4XzB5cPPo's official application page on workable.