Veterinary Receptionist

Associated Veterinary Partners· Pinecrest Animal Hospital
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📍 Owosso, Michigan, United StatesFull time

About this role

Veterinary Receptionist/CSR
Pinecrest Animal Hospital – Owosso, MI

About Us

Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex.

Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.

What You’ll Be Doing

As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:

  • Providing top-notch customer service
  • Being attentive to client and pet needs
  • Identifying and working compassionately with clients in various emotional states
  • Working patiently with distressed, frustrated, or disgruntled clients
  • Answering and triaging high-volume phone calls
  • Scheduling appointments and procedures
  • Checking in clients and monitoring flow from check-in to discharge
  • Confirming appointments and handling client callbacks
  • Managing medical record requests between hospitals and specialty practices
  • Processing payment transactions
  • Maintaining accurate documentation in the electronic medical record
  • Relaying information between clients and doctors, technicians, or management
  • Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
  • Using Windows-based computer systems and practice management software
  • Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We’re Looking For

  • High School Diploma or GED (college preferred)
  • Veterinary clinic experience is a plus
  • Must be able to safely lift 30 pounds
  • Basic math and writing skills
  • Skilled at multitasking in a fast-paced environment
  • Positive, team-oriented attitude and excellent communication skills
  • Eagerness to learn and grow within the field

Compensation & Benefits

  • Hourly pay: $14.00 – $16.00 (based on experience)
  • 401(k) with match
  • Health insurance
  • Paid time off
  • Employee pet care discount
  • Flexible scheduling

Hospital Schedule Schedule

  • Full-time (8–10 hour shifts)
  • Open: Monday to Saturday
  • No Sunday hours

Frequently Asked Questions

Is the salary disclosed for the Veterinary Receptionist position at Associated Veterinary Partners?
The salary for this Veterinary Receptionist role at Associated Veterinary Partners is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Veterinary Receptionist position at Associated Veterinary Partners located?
This Veterinary Receptionist role at Associated Veterinary Partners is based in Owosso, Michigan, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Veterinary Receptionist role at Associated Veterinary Partners full-time or part-time?
This is listed as a Full time position. It is posted as a Veterinary Receptionist role in the Pinecrest Animal Hospital department at Associated Veterinary Partners.
Which team or department does the Veterinary Receptionist at Associated Veterinary Partners belong to?
This Veterinary Receptionist position is part of the Pinecrest Animal Hospital department at Associated Veterinary Partners. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Veterinary Receptionist position at Associated Veterinary Partners?
Click the "Apply Now" button on this page. You will be redirected to Associated Veterinary Partners's official application portal hosted on workable where you can submit your application directly.
When was the Veterinary Receptionist job at Associated Veterinary Partners posted?
This Veterinary Receptionist position at Associated Veterinary Partners was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Veterinary Receptionist
Associated Veterinary Partners
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