Merchant Care Officer
nT3kBaLUjKH8KvFcNsKEtc· Excellence
About this role
ABOUT SALLA
Salla is one of the fastest-growing e-commerce platforms in the MENA region, delivering innovative technology solutions that empower businesses to scale and succeed. As we continue to expand, we are looking for Merchant Care Specialist to join our Customer Support team.
Job Summary:
This role is responsible for providing high-quality support to merchants using our platform, resolving issues efficiently, and ensuring an exceptional customer experience across all communication channels.
The ideal candidate has strong problem-solving skills, excellent communication abilities, and experience in customer support, technical support, or customer success environments, preferably within e-commerce or SaaS platforms.
Key Responsibilities:
- Respond to merchant inquiries and issues via multiple support channels (chat, email, tickets, etc.).
- Diagnose, troubleshoot, and resolve merchant problems in a timely and effective manner.
- Guide merchants on platform features, tools, and best practices to enhance their experience.
- Document recurring issues and escalate improvement opportunities to relevant internal teams.
- Collaborate with cross-functional teams to ensure fast and efficient issue resolution.
- Continuously update internal knowledge base and follow standard operating procedures.
- Contribute to improving customer experience and operational efficiency.
- Education:
Bachelor’s degree in business administration, or a closely related field from an accredited institution. - Experience:
0–3 years of experience in Customer Support, Technical Support, Customer Success, or Help Desk roles, including hands-on experience handling customer inquiries or support tickets. - Arabic Communication:
Demonstrated fluency in Arabic, with strong verbal and written communication skills. - English Communication:
Intermediate proficiency in English, with the ability to effectively handle customer interactions in both written and spoken formats. - Multitasking Ability:
Proven ability to manage at least 3 concurrent customer cases or chat interactions while maintaining quality, accuracy, and response time standards. - Problem-Solving Skills:
Ability to independently diagnose and resolve customer issues, demonstrated through experience handling Tier 1 support cases or similar operational challenges. - Work Environment Adaptability:
Experience working in a fast-paced, high-volume customer support environment with the ability to manage multiple priorities effectively.
Frequently Asked Questions
Is the salary disclosed for the Merchant Care Officer position at nT3kBaLUjKH8KvFcNsKEtc?
The salary for this Merchant Care Officer role at nT3kBaLUjKH8KvFcNsKEtc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Care Officer position at nT3kBaLUjKH8KvFcNsKEtc located?
This Merchant Care Officer role at nT3kBaLUjKH8KvFcNsKEtc is based in Makkah, Makkah Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Merchant Care Officer role at nT3kBaLUjKH8KvFcNsKEtc full-time or part-time?
This is listed as a Full time position. It is posted as a Merchant Care Officer role in the Excellence department at nT3kBaLUjKH8KvFcNsKEtc.
Which team or department does the Merchant Care Officer at nT3kBaLUjKH8KvFcNsKEtc belong to?
This Merchant Care Officer position is part of the Excellence department at nT3kBaLUjKH8KvFcNsKEtc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant Care Officer position at nT3kBaLUjKH8KvFcNsKEtc?
Click the "Apply Now" button on this page. You will be redirected to nT3kBaLUjKH8KvFcNsKEtc's official application portal hosted on workable where you can submit your application directly.
When was the Merchant Care Officer job at nT3kBaLUjKH8KvFcNsKEtc posted?
This Merchant Care Officer position at nT3kBaLUjKH8KvFcNsKEtc was posted on Jun 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant Care Officer
nT3kBaLUjKH8KvFcNsKEtc
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