IT Support Officer

Igate Technology· Information Technology
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📍 Sialkot, Punjab, PakistanFull time

About this role

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key Responsibilities

Network & Infrastructure Support

·      Assist in monitoring firewalls, WiFi access points, LAN, and WAN connectivity.

·      Help maintain 99.9% uptime on production floor networks under supervision.

·      Support basic VLAN, subnetting, and VPN configurations.

·      Report ISP link issues and assist in failover testing.

Systems Administration Support

·      Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.

·      Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.

·      Assist in managing Active Directory users and permissions.

Security & Compliance Support

·      Review basic firewall logs and report anomalies.

·      Help implement backup and recovery procedures for production data.

ERP Support (Preferred)

·      Assist in troubleshooting ERP client issues on the production floor.

·      Coordinate with senior staff and ERP vendors for issue resolution.

Production Floor Support

·      Respond to basic IT tickets (printers, scanners, machine connectivity).

·      Maintain IT asset inventory (switches, routers, access points, printers).

  • BCS (Bachelor of Computer Science) – mandatory (BSc CS, BS IT also accepted)
  • 0–1 year (internships or fresh graduates welcome)
  • Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
  • Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
  • Basic hardware, software, and printer troubleshooting skills
  • Basic understanding of ERP modules (inventory, production)
  • Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not mandatory)

  • CompTIA IT Fundamentals (ITF+)
  • Cisco CCNA (or currently studying)
  • Linux Essentials

⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

⏳ Maternity Leaves and many more

Frequently Asked Questions

Is the salary disclosed for the IT Support Officer position at Igate Technology?
The salary for this IT Support Officer role at Igate Technology is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Officer position at Igate Technology located?
This IT Support Officer role at Igate Technology is based in Sialkot, Punjab, Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Officer role at Igate Technology full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support Officer role in the Information Technology department at Igate Technology.
Which team or department does the IT Support Officer at Igate Technology belong to?
This IT Support Officer position is part of the Information Technology department at Igate Technology. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Officer position at Igate Technology?
Click the "Apply Now" button on this page. You will be redirected to Igate Technology's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Officer job at Igate Technology posted?
This IT Support Officer position at Igate Technology was posted on May 21, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Officer
Igate Technology
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