Client Services Manager II
Vbp· AZNGA
About this role
Overview of the Role
The purpose of the Client Services Manager (CSM II) is to motivate, inspire, and support the team members. The CSM II encourages, nurtures, mentors, and ensures that the team members are set up for success to provide great outcomes for VBP’s clients. The CSM II aids the ability to conduct operations to the highest standards without being operationally technical themselves.
Major Responsibilities
- Leads 20-24 Team Members; 7-10 Client Engagements, across different lines of business/disciplines and or Special Project Team members
- Responsible for the management of attrition, absenteeism, and leave.
- Responsible for completing progress reviews and co-creating a career development plan with team members.
- Responsible for effective Performance Development and Performance Management needs.
- Provides coaching and feedback to all team members.
- Effectively embeds leadership framework.
- Conducts regular touch base meetings and huddles with Team Members, identifying improvement areas and highlighting achievements; and
- Conducts and reports Training Needs Analysis in collaboration with L&D and Client Experience Team.
- Serves as the first point of contact for Clients and is responsible for each engagement.
- Supports and monitors the success of new task transitions and team member promotions.
- Manages contributing factors to client churns and calls out challenges that will require corrective actions
- Leads Client Performance Reviews and Escalations Discussions
- Lodges and is responsible for client-initiated team member travel requests
- Tracks and manages key metrics to support Team Member development, management and leadership, to ensure retention and development of Team Members
- Responsible for the delivery of service commitments to Client, based on the Client contract, SLAs and internal scorecards.
- Drives Team Member engagement with CSR Activities and Environmental Consciousness initiatives that support acquiring and maintaining B Corp certification; and
- Establishes and contributes to the creation of the VBP Knowledge Tool in collaboration with the Client Experience Team.
- Proven work experience as a supervisor or similar role
- Excellent communication and leadership skills
- Organisational, decision-making and time management skills
- Confidence and skillful negotiation skills
- Managing performance
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Frequently Asked Questions
Is the salary disclosed for the Client Services Manager II position at Vbp?
The salary for this Client Services Manager II role at Vbp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Manager II position at Vbp located?
This Client Services Manager II role at Vbp is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Manager II role at Vbp full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Manager II role in the AZNGA department at Vbp.
Which team or department does the Client Services Manager II at Vbp belong to?
This Client Services Manager II position is part of the AZNGA department at Vbp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Manager II position at Vbp?
Click the "Apply Now" button on this page. You will be redirected to Vbp's official application portal hosted on workable where you can submit your application directly.
When was the Client Services Manager II job at Vbp posted?
This Client Services Manager II position at Vbp was posted on Mar 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Manager II
Vbp
You'll be redirected to Vbp's official application page on workable.