Client Services Manager
Vbp· Client Delivery
About this role
Overview of the Role
The Client Services Manager ensures excellent service delivery, strong team performance, and high client satisfaction, while also identifying opportunities for growth, retention, and operational improvement.
The role acts as the bridge between client expectations and internal execution, driving both people success and client success.
Main duties include:
- Act as the primary relationship owner for assigned clients, ensuring strong partnership and satisfaction.
- Lead and manage a team of 15–30 FTEs, driving performance, engagement, and retention.
- Monitor service delivery to ensure SLAs, quality standards, and productivity targets are consistently met.
- Conduct regular client check-ins and performance reviews to align on priorities and expectations.
- Handle client concerns, risks, and escalations with urgency and professionalism.
- Translate client requirements into clear team goals, workflows, and execution plans.
- Partner with HR and leadership on performance management, coaching, and development planning.
- Drive workforce planning and capacity management to support changing client demands.
- Identify opportunities for account growth, service improvement, or operational efficiency.
- Provide insights and updates to internal stakeholders on account health, risks, and performance trends.
- A graduate of Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
- Proven leadership experience managing 15–30 team members in client-facing operations.
- Client relationship management experience with measurable results (satisfaction, retention, or account growth).
- Strong ability to drive performance, coach teams, and manage escalations effectively.
- Excellent communication and interpersonal skills, able to influence both clients and team members.
- Demonstrated strategic thinking and problem-solving skills.
- Ability to work under pressure and manage competing priorities.
- Experience in service delivery, operations, or account management within professional services or outsourcing environments.
- Results-oriented mindset with a strong focus on KPIs, SLAs, and quality standards.
- Analytical skills to monitor performance trends and make data-informed decisions.
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Frequently Asked Questions
Is the salary disclosed for the Client Services Manager position at Vbp?
The salary for this Client Services Manager role at Vbp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Manager position at Vbp located?
This Client Services Manager role at Vbp is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Manager role at Vbp full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Manager role in the Client Delivery department at Vbp.
Which team or department does the Client Services Manager at Vbp belong to?
This Client Services Manager position is part of the Client Delivery department at Vbp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Manager position at Vbp?
Click the "Apply Now" button on this page. You will be redirected to Vbp's official application portal hosted on workable where you can submit your application directly.
When was the Client Services Manager job at Vbp posted?
This Client Services Manager position at Vbp was posted on Nov 20, 2025. Apply as soon as possible — early applications are often reviewed first.
Client Services Manager
Vbp
You'll be redirected to Vbp's official application page on workable.