Level 2 IT Support
Vbp· Information Management
About this role
Overview of the Role
The Level 2 IT Support is responsible for delivering advanced technical assistance to end-users and internal IT teams. This role focuses on diagnosing and resolving complex technical issues, ensuring timely escalation when necessary, and maintaining exceptional customer satisfaction.
Main duties include:
- Provide timely and effective technical support to end-users via email, chat, or in-person.
- Troubleshoot and resolve escalated IT issues related to hardware, software, network, and peripherals.
- Diagnose and resolve complex technical problems with a focus on minimizing downtime and ensuring high levels of productivity.
- Monitor system performance and ensure compliance with security policies and procedures.
- Participate in IT projects, such as system upgrades, software deployments, and infrastructure changes.
- Manage customer expectations and ensure timely resolution of IT issues in accordance with service level agreements (SLAs)
- Document technical procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
- Provide training and guidance to end-users on IT best practices, security protocols, and efficient use of technology resources.
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2-3 years of experience in IT support or related roles.
- Strong technical skills in troubleshooting hardware, software, and network issues.
- Proficiency in operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite).
- Familiarity with the ITIL framework and best practices in incident management and service delivery.
- Excellent communication skills with the ability to convey technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
- Additional details will be discussed during the Job Offer stage.
Frequently Asked Questions
Is the salary disclosed for the Level 2 IT Support position at Vbp?
The salary for this Level 2 IT Support role at Vbp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Level 2 IT Support position at Vbp located?
This Level 2 IT Support role at Vbp is based in Cagayan De Oro City, Misamis Oriental, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Level 2 IT Support role at Vbp full-time or part-time?
This is listed as a Full time position. It is posted as a Level 2 IT Support role in the Information Management department at Vbp.
Which team or department does the Level 2 IT Support at Vbp belong to?
This Level 2 IT Support position is part of the Information Management department at Vbp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Level 2 IT Support position at Vbp?
Click the "Apply Now" button on this page. You will be redirected to Vbp's official application portal hosted on workable where you can submit your application directly.
When was the Level 2 IT Support job at Vbp posted?
This Level 2 IT Support position at Vbp was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Level 2 IT Support
Vbp
You'll be redirected to Vbp's official application page on workable.