Client Onboarding Manager
Vbp· Client Successs & Onboarding
About this role
Overview of the Role
The Client Onboarding Manager ensures a seamless and exceptional onboarding experience for new clients, fostering a strong relationship from the first interaction and setting the foundation for long-term success. The Client Onboarding Manager will be responsible for guiding clients and their respective team members through the initial stages of engagement, ensuring they feel valued, understood, and confident in our services.
Main duties include:
- Manage the end-to-end onboarding process for new clients, ensuring all necessary documentation and procedures are completed accurately and efficiently.
- Build and maintain strong relationships with clients, acting as their primary point of contact during the onboarding phase.
- Participate in client engagement activities such as Business Discovery Tour, Client Conference, and other client visits.
- Continuously seek opportunities to improve the onboarding process, ensuring it is as smooth and efficient as possible.
- Facilitate training and provide support to clients and team members to ensure they understand systems and processes.
- Collect and analyze feedback from clients to identify areas for improvement and ensure client satisfaction.
- Conduct Partnering for Performance sessions with both clients and team members to address teething issues during onboarding.
- Foster a positive and engaging work environment for team members, ensuring our core values are lived and fundamentals are observed regularly.
- Lead and manage newly onboarded frontline team members
- Bachelor’s degree in Business, Finance, or related field
- Minimum of 3 years in client services or a related field within the financial services industry
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Proficient in using CRM tools and related software
- 500k per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- 25k Educational Assistance
- Training and equipment will be provided
- Fixed schedule of Monday-Friday from 7 AM to 4 PM
Frequently Asked Questions
Is the salary disclosed for the Client Onboarding Manager position at Vbp?
The salary for this Client Onboarding Manager role at Vbp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Onboarding Manager position at Vbp located?
This Client Onboarding Manager role at Vbp is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Onboarding Manager role at Vbp full-time or part-time?
This is listed as a Full time position. It is posted as a Client Onboarding Manager role in the Client Successs & Onboarding department at Vbp.
Which team or department does the Client Onboarding Manager at Vbp belong to?
This Client Onboarding Manager position is part of the Client Successs & Onboarding department at Vbp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Onboarding Manager position at Vbp?
Click the "Apply Now" button on this page. You will be redirected to Vbp's official application portal hosted on workable where you can submit your application directly.
When was the Client Onboarding Manager job at Vbp posted?
This Client Onboarding Manager position at Vbp was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Onboarding Manager
Vbp
You'll be redirected to Vbp's official application page on workable.