Head of Product, Digital Collections
2xKnWVQCw1utVmojgh5fMH· Product Development
About this role
We’re looking for a Head of Product (Digital Collection) to shape and scale our digital collection ecosystem - from strategy and analytics to automation and technology. Your mission will be to build data-driven tools, optimize collection processes, and enhance recovery efficiency through smart products and innovation.
Key Responsibilities:
- Develop, implement, evaluate, and continuously optimize collection strategies, tools, methods, and analytical models.
- Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency.
- Identify growth opportunities, design and run pilot projects, test and implement new strategies.
- Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions.
- Deploy and refine collection scoring models to improve segmentation and recovery outcomes.
- Collaborate with external vendors and technology partners to identify, integrate, and implement innovative solutions.
- Analyze key performance indicators for collection and pre-collection, monitor delinquency trends, and identify deviations and growth points.
- Automate analytics and reporting, manage the KPI system, and oversee team performance evaluation and motivation within the collection department.
- 3+ years of experience in a similar leadership role within a bank, microfinance organization, or collection agency.
- Proven experience in designing, launching, and optimizing business processes in the debt collection domain.
- Experience implementing and maintaining automated collection systems (including configuration of robotic tools and telephony).
- Strong technical acumen: understanding of APIs, system integrations, backlog management, and task prioritization.
- Solid SQL knowledge and ability to work with databases to analyze and optimize collection strategies.
- Data-driven and systematic approach to collection management — capable of translating ideas into measurable results and vice versa.
- Opportunity: The opportunity to work in an innovative fintech company with a global reach
- Benefits: Competitive salary, paid vacations and additional day-offs
- Growth Potential: Accelerating your product leadership career in a high-growth, innovation-driven fintech.
- Purpose: Build tools that empower thousands of clients to thrive and suceed.
Frequently Asked Questions
Is the salary disclosed for the Head of Product, Digital Collections position at 2xKnWVQCw1utVmojgh5fMH?
The salary for this Head of Product, Digital Collections role at 2xKnWVQCw1utVmojgh5fMH is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of Product, Digital Collections position at 2xKnWVQCw1utVmojgh5fMH located?
This Head of Product, Digital Collections role at 2xKnWVQCw1utVmojgh5fMH is based in Lagos, Lagos, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head of Product, Digital Collections role at 2xKnWVQCw1utVmojgh5fMH full-time or part-time?
This is listed as a Contract position. It is posted as a Head of Product, Digital Collections role in the Product Development department at 2xKnWVQCw1utVmojgh5fMH.
Which team or department does the Head of Product, Digital Collections at 2xKnWVQCw1utVmojgh5fMH belong to?
This Head of Product, Digital Collections position is part of the Product Development department at 2xKnWVQCw1utVmojgh5fMH. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Product, Digital Collections position at 2xKnWVQCw1utVmojgh5fMH?
Click the "Apply Now" button on this page. You will be redirected to 2xKnWVQCw1utVmojgh5fMH's official application portal hosted on workable where you can submit your application directly.
When was the Head of Product, Digital Collections job at 2xKnWVQCw1utVmojgh5fMH posted?
This Head of Product, Digital Collections position at 2xKnWVQCw1utVmojgh5fMH was posted on Nov 11, 2025. Apply as soon as possible — early applications are often reviewed first.
Head of Product, Digital Collections
2xKnWVQCw1utVmojgh5fMH
You'll be redirected to 2xKnWVQCw1utVmojgh5fMH's official application page on workable.