Digital Collections Manager
2xKnWVQCw1utVmojgh5fMH· Credit Risk
About this role
- Strategy & Execution:
- Develop and implement efficient loan collection strategies tailored to a digital lending environment.
- Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
- Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.
- Team Management:
- Supervise and coach collections officers and agents to meet collections targets.
- Monitor team performance and provide regular feedback and training.
- Process Optimization:
- Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
- Collaborate with product, tech, and data teams to continuously refine collections processes.
- Customer Engagement:
- Handle escalated customer issues with professionalism and tact.
- Develop user-friendly repayment plans and negotiate settlements where appropriate.
- Reporting & Compliance:
- Maintain accurate records of interactions, payments, and commitments.
- Ensure compliance with regulatory requirements and internal policies.
- Provide regular reports and insights to management on portfolio performance, trends, and risks.
- Bachelor’s degree in Finance, Business Administration, Economics, or related field.
- Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
- Strong leadership and team management skills.
- Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
- Excellent communication, negotiation, and customer service skills.
- Familiarity with local financial regulations and microfinance operations.
Preferred Qualifications:
- Experience with loan management systems (LMS) and digital banking platforms.
- Certification in credit management or debt recovery.
- Excellent skills in Microsoft office
You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Frequently Asked Questions
Is the salary disclosed for the Digital Collections Manager position at 2xKnWVQCw1utVmojgh5fMH?
The salary for this Digital Collections Manager role at 2xKnWVQCw1utVmojgh5fMH is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Digital Collections Manager position at 2xKnWVQCw1utVmojgh5fMH located?
This Digital Collections Manager role at 2xKnWVQCw1utVmojgh5fMH is based in Ikoyi, Lagos, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Digital Collections Manager role at 2xKnWVQCw1utVmojgh5fMH full-time or part-time?
This is listed as a Full time position. It is posted as a Digital Collections Manager role in the Credit Risk department at 2xKnWVQCw1utVmojgh5fMH.
Which team or department does the Digital Collections Manager at 2xKnWVQCw1utVmojgh5fMH belong to?
This Digital Collections Manager position is part of the Credit Risk department at 2xKnWVQCw1utVmojgh5fMH. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Digital Collections Manager position at 2xKnWVQCw1utVmojgh5fMH?
Click the "Apply Now" button on this page. You will be redirected to 2xKnWVQCw1utVmojgh5fMH's official application portal hosted on workable where you can submit your application directly.
When was the Digital Collections Manager job at 2xKnWVQCw1utVmojgh5fMH posted?
This Digital Collections Manager position at 2xKnWVQCw1utVmojgh5fMH was posted on May 9, 2025. Apply as soon as possible — early applications are often reviewed first.
Digital Collections Manager
2xKnWVQCw1utVmojgh5fMH
You'll be redirected to 2xKnWVQCw1utVmojgh5fMH's official application page on workable.