Social Commerce Operations Specialist

About Intrepid

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel growth solutions for brands, covering marketplace management, social commerce, performance marketing, fulfillment, and data capabilities across the region.

As part of our growing Social Commerce team, you will support the operational processes behind creator commerce, livestream operations, affiliate campaigns, and financing & billing workflows across platforms including TikTok Shop, Shopee, and Lazada.

The Role

We are looking for a highly organized and detail-oriented Social Commerce Operations Specialist to support operational execution across financing, billing, creator operations, and campaign management workflows.

This role requires strong operational rigor, spreadsheet management capabilities, and cross-functional coordination skills to ensure smooth execution across internal stakeholders, brands, creators, and finance teams. The ideal candidate thrives in a fast-paced environment and is comfortable managing large operational datasets and multiple concurrent workflows.

Responsibilities

Financing & Billing Operations

● Support end-to-end billing and financing operational processes for livestream, affiliate, creator, and social commerce campaigns.

● Manage operational trackers for financing utilization, creator costs, campaign budgets, invoicing status, and payment reconciliation.

● Coordinate with Finance teams on invoice validation, payment processing, accrual tracking, and billing documentation.

● Reconcile campaign spend, platform reports, operational records, and payout trackers to ensure data accuracy.

● Monitor billing timelines and proactively resolve operational discrepancies or delays.

Social Commerce Operations

● Maintain and manage operational workflows across creator campaigns, livestream schedules, short video production, and affiliate operations.

● Coordinate with working teams to support campaign setup, booking coordination, deliverable tracking, and operational readiness across multiple brands and stakeholders.

● Consolidate and maintain large-scale Google Sheets trackers and operational dashboards.

● Ensure data accuracy and timely updates across all operational reporting structures.

Process Optimization & Reporting

● Identify opportunities to improve operational efficiency and reduce manual processes.

● Support workflow automation initiatives using Google Sheets formulas, App Scripts, and standardized operational templates.

● Generate regular operational reports covering financing utilization, billing status, campaign pacing, creator payouts, and operational KPIs.

● Support monthly business reviews, reconciliation exercises, and operational planning processes.

Stakeholder Management

● Work closely with Commercial, Creator Operations, Livestream, Production, Finance, and Brand teams to support campaign execution.

● Coordinate with external stakeholders including creators, agencies, and platform partners where required.

● Ensure operational processes are executed in accordance with internal SOPs and timelines.

● Bachelor’s degree in Business, Finance, Operations, Marketing, or related fields.

● 2–4 years of experience in eCommerce operations, finance operations, social commerce operations, campaign operations, or billing coordination.

● Advanced proficiency in Google Sheets or Microsoft Excel, including:

○ Pivot Tables

○ QUERY / lookup formulas

○ Data reconciliation

○ Reporting and tracker management

● Strong attention to detail and ability to manage large datasets accurately.

● Excellent organizational and time management skills.

● Strong communication and stakeholder management capabilities.

● Comfortable working in a fast-paced, dynamic, and performance-driven environment

Preferred Qualifications

● Experience supporting TikTok Shop, Shopee, Lazada, or social commerce ecosystems.

● Familiarity with affiliate, creator, livestream, or MCN operational workflows.

● Experience with Google Apps Script, workflow automation, or dashboard reporting tools is a plus.

● Prior experience in an agency, eCommerce enabler, or marketplace environment preferred.

What We Offer

● Exposure to Southeast Asia’s fast-growing social commerce ecosystem.

● Opportunity to work with leading regional and global brands.

● Dynamic and entrepreneurial working environment.

● Regional collaboration opportunities across multiple markets.

● Career development and growth within a rapidly scaling business.