Relationship Manager - CIBD

At Access Bank, we have a deep commitment to taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology and the most welcoming and friendly service, you’ll be at the front and centre representing our brand and culture.

Do you have a passion for customers, building relationships, and delivering extraordinary customer service? We're looking for energetic, enthusiastic professionals to be the face of Access Bank to our corporate clients.

Our offerings focus on relationships with corporates in various sectors by delivering several financial solutions to meet their needs.

As a Relationship Manager, you’ll give leadership and direction required to ensure that customer relationships are developed and maintained by providing excellent financial products and services that add value to the customer while minimizing costs and risk to the bank. You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs.

Functions & Responsibilities

• Draw up work schedules for identifying and marketing prospective customers
• Maintain good public relations with current and prospective customers
• Plan and report on Marketing calls for the unit
• Structure credit facilities to address customers needs and prepare/review credit proposals with the Group Head
• Monitor and ensure customers’ compliance with credit agreements
• Present to and defend proposals before the Credit Committee
• Provide on-the job training for Account Officers
• Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
• Monitor the unit’s performance against monthly/quarterly/annual plans
• Prepare the Unit’s annual budget for consolidation and incorporated into the Group budget by the Group Head
• Prepare and present the Unit’s Monthly Profitability Report (MPR) to the Group
• Appraise supervised Account Officer(s)
• Perform other duties as assigned by the Sub-Sector Head

• Minimum of 5 years of experience in a bank, 2-3 years of which should have been in a team position.
• A good first degree in any discipline. Relevant Masters’ degree and/or a recognized professional certification will be an advantage.
• Good analytical aptitude and proven ability to learn and exert sound judgment
• Consistently demonstrate strong attention to details.
• Ability to be client focused and results oriented
• Excellent verbal and written communication skills
• Consistently demonstrate a professional attitude
• Knowledge of treasury services products is a plus

• Credit skills/experience (i.e., financial accounting, commercial lending, industry awareness, loan structuring, etc.)
• Knowledge of credit and the credit approval process; able to work with business and risk officers, product partners ‎and clients on credit requests‎ and issues

• Proven planning, negotiation and organizational skills; able to prioritize and manage multiple client requests and projects

Qualification

A good first degree in any discipline. Relevant Masters’ degree will be an advantage

 Professional Membership

A recognized professional certification will be an added advantage

Required Knowledge, Skills and Abilities

• Excellent Oral & Written communication skills
• Credit/Marketing skill
• Excellent financial analysis / interpretation skills
• Presentation Skill / Problem solving capabilities

• General managerial/ administration
• Team building / conflict management
• Coaching
• Leadership / Influencing
• Organization and coordination skills
• Strategic orientation
• Entrepreneurship/ taking ownership
• Self-Management
• Interpersonal Skills