IT Support Specialist
Tatu City· ICT Department
About this role
We are looking for an IT Support Specialist to join our team in Tatu City to support our Call Center operations. In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.
As an IT Support Specialist, you will provide technical assistance to users and/or business teams through phone support, face-to-face interaction, and office-based troubleshooting. Knowledge of end-user support, telecommunication systems, and infrastructure support is essential to keeping us on the cutting edge.
Responsibilities
- Act as the second line of support for all IT-related inquiries and issues from staff members.
- Install, diagnose, and resolve hardware, software, and network connectivity issues.
- Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.
- Assess potential risks and technical challenges and propose mitigation methods.
- Ensure the Call Center’s IT environment complies with company security guidelines.
- Investigate and resolve escalated support requests from end-users.
- Support IT components such as networking, telecommunication systems, and security services.
- Adhere to operational, configuration, and other policies and procedures as instructed.
- Log and document all user queries, issues, and solutions in line with troubleshooting procedures.
- Provide global support independently and/or in collaboration with the team during respective time zones to ensure continuous follow-the-sun support for Global IT Operations.
Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field, or 3+ years of equivalent job experience.
- Experience supporting IT infrastructure, including phones, networks, printers, and desktop systems.
- Experience operating with VDI (AVD preferred).
- Familiarity with LAN, WLAN, and virtual networking (CCNA or equivalent is a plus).
- Experience with M365, DNS, and mail flow.
- Experience working within an ITIL Framework.
- Strong experience configuring, assessing, and troubleshooting VoIP solutions (Teams, Genesys, Polycom).
- Ability to identify trends and risks and make proactive recommendations.
- Attention to detail, excellent organizational skills, creativity, and out-of-the-box thinking.
- Excellent communication and problem-solving skills and the ability to work under pressure.
Frequently Asked Questions
Is the salary disclosed for the IT Support Specialist position at Tatu City?
The salary for this IT Support Specialist role at Tatu City is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Specialist position at Tatu City located?
This IT Support Specialist role at Tatu City is based in Tatu City, Kiambu County, Kenya. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Specialist role at Tatu City full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support Specialist role in the ICT Department department at Tatu City.
Which team or department does the IT Support Specialist at Tatu City belong to?
This IT Support Specialist position is part of the ICT Department department at Tatu City. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Specialist position at Tatu City?
Click the "Apply Now" button on this page. You will be redirected to Tatu City's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Specialist job at Tatu City posted?
This IT Support Specialist position at Tatu City was posted on May 2, 2025. Apply as soon as possible — early applications are often reviewed first.
IT Support Specialist
Tatu City
You'll be redirected to Tatu City's official application page on workable.