Bilingual Customer Service Representative

vaultcredit· Operations (VCC)
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📍 Hybrid📍 Toronto, Ontario, CanadaFull Time

About this role

Who we are

Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional sources!

Are you a detailed orientated person who can operate in a fast-paced environment and has the interpersonal skills to work with third-party brokers?

We are looking for a Bilingual Customer Service Representative to join our growing team with a positive attitude, effectively handling customer inquiries by telephone, email, and mail to meet the expectations and needs of our customers.


Duties and Responsibilities

  • Answer customer service phone calls and emails for Vault Credit Corporation
  • Problem solving and tactfully handling customers inquiries
  • Effectively answer customer queries of lease contract terms and other lease documentation
  • Follow up with brokers, sales representatives, vendors, lessees as required to ensure positive relationships are maintained
  • Correspond with third parties as required
  • Update LeasePlus with current contact and banking information
  • Update Customer files, ensure all supporting documents are accurate and filed accordingly
  • Facilitate assumption and amending documents as required guidelines to ensure the contract remains enforceable.
  • Calculate lease payouts and provide payout information as per company policies.
  • Respect and follow processes and procedures
  • Work independently within a team to ensure service levels are being met


Skills Knowledge & Experience

  • Ability to prioritize, multi-task, organize, and execute in a fast-paced environment
  • Detail orientated, with excellent organizational and follow up skills
  • Strong written and oral communicator
  • Personable and professional
  • Successfully adapts to changing situations
  • Works independently within the team
  • Proficient in Word and Excel
  • University degree or equivalent
  • Salesforce and LeasePlus knowledge is an asset
  • Must be Bilingual in French

Frequently Asked Questions

Is the salary disclosed for the Bilingual Customer Service Representative position at vaultcredit?
The salary for this Bilingual Customer Service Representative role at vaultcredit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Customer Service Representative position at vaultcredit located?
This Bilingual Customer Service Representative role at vaultcredit is based in Hybrid, Toronto, Ontario, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Customer Service Representative role at vaultcredit full-time or part-time?
This is listed as a Full Time position. It is posted as a Bilingual Customer Service Representative role in the Operations (VCC) department at vaultcredit.
Which team or department does the Bilingual Customer Service Representative at vaultcredit belong to?
This Bilingual Customer Service Representative position is part of the Operations (VCC) department at vaultcredit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Customer Service Representative position at vaultcredit?
Click the "Apply Now" button on this page. You will be redirected to vaultcredit's official application portal hosted on bamboohr where you can submit your application directly.
When was the Bilingual Customer Service Representative job at vaultcredit posted?
This Bilingual Customer Service Representative position at vaultcredit was posted on Jan 12, 2024. Apply as soon as possible — early applications are often reviewed first.
Bilingual Customer Service Representative
vaultcredit
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You'll be redirected to vaultcredit's official application page on bamboohr.