SAP ABAP Product Support Specialist

Be Part of Us

Innovation is and will always be the core of SAP Fioneer.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are empowering companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Role

As a support engineer you are working closely with customers on issue and problem resolution, issue de-escalation guidance and ticket management and metrics review. This includes root cause analysis, defining proactive measures for avoiding issue recurrence, managing known error databases and quality assurance for identifying error patterns.

You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.

Key Responsibilities:

• Supported overall system stability and performance by identifying, analyzing, and resolving functional issues.
• Assisted in diagnosing and resolving ABAP-related issues by analyzing system logs and performing basic debugging under senior guidance.
• Monitored system operations, including batch jobs and payment processes, and proactively addressed production issues.
• Participated in incident management, including timely escalation of critical system issues.
• Collaborated with support teams, developers, architects, and business stakeholders to ensure alignment with business requirements.
• Maintained comprehensive documentation of incidents, resolutions, and system procedures, enabling effective knowledge sharing.
• Executed test cases to validate system enhancements, fixes, and deployments.
• Conducted functional testing of core banking applications and documented defects.
• Logged, tracked, and managed defects using Jira, ensuring timely resolution.
• Prepared deployment run sheets and ensured smooth release execution.
• Supported system integration efforts and assisted in validating new technical solutions.

Job Requirements:

• Experience in providing application and functional support in SAP or core banking environments.
• Understanding of system enhancements, deployments, and release cycles.
• Ability to perform root cause analysis and support issue resolution in collaboration with technical teams.
• Familiarity with defect management tools (e.g., Jira) and incident tracking processes.
• Knowledge of system integration concepts and business process flows (loans, deposits, payments, etc.).
• Strong communication and documentation skills.
• Flexible and open to working shifts when required.

Skills Required:

• SAP functional support knowledge (Banking / Financial modules preferred)
• Basic ABAP debugging and log analysis
• Defect tracking and incident management (Jira or similar tools)
• Functional testing and UAT support
• Understanding of core banking processes (Loans, Payments, Deposits, Insurance)
• System monitoring and troubleshooting
• Documentation and reporting skills
• Collaboration and stakeholder communication

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit.

Join us for a rewarding career where your needs are not just met but exceeded