Guidewire Business Analyst – Australia and New Zealand

Tenzing is a leading Guidewire consultancy across Australia and New Zealand. A Guidewire Partner since 2007, we design and deliver complex, integrated insurance solutions for public and private organisations across both self‑managed platforms and Guidewire Cloud.

We were recognised as the
Guidewire APAC Consulting Partner for Outstanding Market Growth (2023/2024). Our current work includes large‑scale Guidewire Cloud migrations, greenfield implementations, and long‑running DevOps engagements. As part of the Tech Mahindra Group, we combine strong local consulting expertise with global scale, supported by our Guidewire Centre of Excellence in India.

About the role:

We are seeking Intermediate and Senior Guidewire Business Analysts to join our delivery teams across Australia and New Zealand.

You’ll bring strong, hands‑on Guidewire experience and a consulting mindset, working closely with clients and delivery teams to shape, translate, and deliver insurance solutions that meet real business outcomes. At Senior level, prior experience across insurance processes (policy, claims, or billing) is expected; at Intermediate level, this experience is highly desirable.

What You’ll Be Responsible For:

• Working as a Business Analyst across both high‑level and detailed analysis, translating business outcomes and processes into clear, actionable requirements and user stories.
• Leading the elicitation, analysis, and documentation of complex business requirements for Guidewire implementations and enhancements (PolicyCenter, ClaimCenter, BillingCenter).
• Acting as the key bridge between business stakeholders and delivery teams, translating business needs into functional specifications that support effective delivery.
• Facilitating workshops, interviews, and discovery sessions with stakeholders to shape requirements, processes, and solution options.
• Collaborating closely with product owners, architects, developers, and testers to ensure requirements are understood, feasible, and fit for purpose.
• Supporting Agile delivery through backlog refinement, defining user stories and acceptance criteria, and contributing to sprint ceremonies.
• Providing subject matter input across insurance processes (policy, claims, billing) and how these are enabled through Guidewire solutions.
• Supporting solution design by validating requirements against Guidewire capabilities, configuration options, and best practices.
• Identifying risks, gaps, and dependencies early, and working proactively with stakeholders to manage change
• At Senior level, mentoring and supporting junior business analysts and contributing to standards and continuous improvement initiatives.

Guidewire & Domain Experience:

You will bring:

• Hands‑on experience as a Business Analyst working on Guidewire implementations or enhancements.
• Familiarity with Guidewire InsuranceSuite and Guidewire Cloud concepts.
• Experience translating business processes into functional and user‑story‑based requirements.
• Strong understanding of insurance domains (policy, claims, and/or billing), particularly at Senior level.
• Relevant Guidewire certifications across one or more areas (desirable).

How You’ll Work:
At Tenzing, we value strong technical capability alongside excellent consulting and delivery skills. You’ll demonstrate:

• Consulting and customer‑focused mindset - professional, clear communicator with a strong focus on delivering meaningful business outcomes and value for customers.
• Agile delivery and collaboration - proven experience working in Scrum or SAFe environments, collaborating effectively with cross‑functional teams and stakeholders.
• Clear communication and influence - able to explain complex technical concepts clearly to both technical and non‑technical audiences.
• Ownership, quality, and problem solving - takes accountability for outcomes, applies critical thinking to solve problems, and cares about building high‑quality, reliable, and maintainable solutions.
• Adaptable and future‑focused - resilient in changing environments and proactively adopts AI‑enabled tools to improve individual and team productivity.

Why Join Tenzing?
For over twenty years, Tenzing has helped organisations navigate complex change. Our Sherpa ethos means standing alongside our clients, doing the hard work with them, and guiding them to successful outcomes.
As an independent subsidiary of the Tech Mahindra Group, we offer the best of both worlds - access to global expertise and opportunities, while maintaining our strong local culture and ways of working across New Zealand and Australia.
We invest in our people through tailored career development, mentoring, and a supportive, inclusive environment. Our leaders are experienced, approachable, and committed to helping our teams grow and thrive.

What We Offer:

• Competitive salary
• Discretionary annual bonus
• Flexible and hybrid working arrangements
• Option to purchase additional annual leave
• Fully subsidised life and income protection insurance
• Discounted medical insurance
• Comprehensive learning and development programmes
• Wellbeing initiatives including EAP and flu vaccinations
• Inclusive culture with regular social events and celebrations

If you’re ready to work on meaningful Guidewire projects, grow your expertise, and build your career in a supportive consulting environment, we’d love to hear from you.