Customer Service Advisor

tentbox· Customer Services
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📍 Romsey, Hampshire, United KingdomFixed Term

About this role

Customer Service Advisors (Full or Part Time)
Native French and German speaking advantageous 

Fixed Term Contracts until September 2026


We’re looking for friendly, customer-focused individuals to help our customers at every stage of their TentBox journey. 


Requirements:

  • Excellent written and spoken English
  • Passion for providing outstanding customer service


You’ll build expert knowledge of our roof tents and accessories, supporting customers across WhatsApp, email, phone, social channels, and in our on-site HQ showroom. From first questions to post-purchase support, you’ll deliver a confident, white-glove experience that puts the customer first.


We’re after people who love helping others, communicate clearly, and thrive in a fast-paced environment. Experience delivering customer support through digital systems is a bonus.


What you’ll do

  • Handle customer enquiries mostly via email and live chat (some phone and face to face)
  • Provide clear, accurate information and first-class customer service
  • Resolve customer queries quickly and effectively
  • Work collaboratively with team members and other departments
  • Use internal systems to log interactions and follow processes

What we’re looking for

  • Strong communication skills and a positive attitude
  • Comfortable using IT systems
  • Comfortable speaking to customers over the phone and face to face
  • A genuine desire to help people
  • Experience in customer service is beneficial — full specific training provided

What We Offer

  • Competitive salary
  • Flexible shift patterns Monday to Sunday
  • Hybrid work - evening shifts can be performed from home
  • 35 days annual leave (inc bank holidays, pro rata)
  • Pension contributions
  • Free on-site parking (We are located in North Baddesley)
  • Free breakfast, lunch, drinks and snacks in our fully stocked kitchen!


What You’ll Love

  • Casual dress code
  • Opportunity to borrow our full range of TentBox roof tents whenever you’d like
  • Staff and Family and Friends discount
  • Friendly Company Culture
  • A unique opportunity to work with a rapidly growing company set for global expansion
  • Regular Team Socials and opportunities to test our product range


If you want to be part of a fast-growing, adventure-led brand and a team that genuinely cares about great customer experiences, we’d love to hear from you.


Frequently Asked Questions

Is the salary disclosed for the Customer Service Advisor position at tentbox?
The salary for this Customer Service Advisor role at tentbox is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Advisor position at tentbox located?
This Customer Service Advisor role at tentbox is based in Romsey, Hampshire, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Advisor role at tentbox full-time or part-time?
This is listed as a Fixed Term position. It is posted as a Customer Service Advisor role in the Customer Services department at tentbox.
Which team or department does the Customer Service Advisor at tentbox belong to?
This Customer Service Advisor position is part of the Customer Services department at tentbox. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Advisor position at tentbox?
Click the "Apply Now" button on this page. You will be redirected to tentbox's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Advisor job at tentbox posted?
This Customer Service Advisor position at tentbox was posted on Dec 18, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Advisor
tentbox
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