Merchandise Lead

Job Title: Merchandise Manager
Reports To: Chief Logistics Officer
Location: In-office, any location (Malta, Cyprus, Serbia, Armenia, Belgrade, São Paulo, Manila)
Employment Type: Full-Time

Are you a hands-on operator who loves seeing ideas come to life through products?

Do you enjoy turning creative designs into merchandise that thousands of people experience at global events? At SiGMA Group
, we’re looking for a Merchandise Lead to take ownership of SiGMA's merchandise shop.

This is your chance to build a growing function inside a fast-paced global events company. You’ll work closely with our logistics, creative, and events teams to make sure merchandise is not only well-produced but also delivered on time, looking sharp, and ready to impress.

What you'll Do

As a Merchandise Lead, you will run the day-to-day operations of the company’s merchandise division. From supplier management and stock control to event logistics and on-site sales, you’ll be at the center of it all — making sure our merchandise is efficient, cost-effective, and aligned with company standards.

This is a hands-on role where you’ll take ownership, solve problems on the go, and keep everything running smoothly.

Key Responsibilities

Merchandise Operations

• Oversee the merchandise shop, including stock, orders, and fulfillment.
• Source and manage suppliers, ensuring competitive pricing and reliable production.
• Maintain product quality and branding in collaboration with the Creative Team.

Event Support & Logistics

• Plan and deliver merchandise for company events worldwide.
• Manage on-site sales and merchandise logistics during events.
• Oversee storage, stock counts, and replenishment between shows.

Client & Internal Support

• Support exhibitors, partners, and staff with merchandise needs.
• Provide clear updates on timelines, orders, and availability.
• Work with the tech team to ensure the EMS merchandise platform runs smoothly.

Financial & Reporting

• Track inventory levels, costs, and sales performance.
• Report regularly to the Chief Logistics Officer on stock and shop performance.
• Monitor KPIs such as sales, stock turnover, and order fulfillment.

Teamwork & Collaboration

• Partner with Logistics, Creative, and Events teams to ensure seamless delivery.
• Train and guide assistants or junior staff supporting merchandise operations.

Requirements

• Experience in B2B merchandising, retail operations, or logistics.
• Strong organizational and problem-solving skills.
• Supplier management and coordination experience.
• Willingness to travel for events when needed.
• Hands-on, detail-focused, and results-driven.

What We Offer

• Free access to courses via the iGaming Academy, plus reimbursement for relevant courses after probation.
• Opportunity to travel for up to 6 weeks per year from any of SiGMA’s global offices (Malta, Cyprus, Serbia, Brazil, Manila, India) – T&Cs apply.
• Interest-free car loan after probation of up to EUR 10K.
• Daily snacks, weekly fruit, birthday cake, and a vibrant new office environment.
• Additional benefits to be shared during the recruitment process.