Korean Player Support Agent
ryEW8icxs3mdwJYB31Ab5U· Player Support
About this role
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues.
RESPONSIBILITIES
- Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Korean to English and vice versa.
- Report and minutes writing in Korean and/or English
- English (fluent), Korean (fluent, native)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
- Ability to solve and analyze information accurately with appropriate speed and guidelines
- Team player
- Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
Benefits
- Opportunities for promotion
- Casual Environment (e.g. T-shirts)
- Medical
- Regular hours, Mondays - Fridays
- 1 year contract
Frequently Asked Questions
Is the salary disclosed for the Korean Player Support Agent position at ryEW8icxs3mdwJYB31Ab5U?
The salary for this Korean Player Support Agent role at ryEW8icxs3mdwJYB31Ab5U is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Korean Player Support Agent position at ryEW8icxs3mdwJYB31Ab5U located?
This Korean Player Support Agent role at ryEW8icxs3mdwJYB31Ab5U is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Korean Player Support Agent role at ryEW8icxs3mdwJYB31Ab5U full-time or part-time?
This is listed as a Contract position. It is posted as a Korean Player Support Agent role in the Player Support department at ryEW8icxs3mdwJYB31Ab5U.
Which team or department does the Korean Player Support Agent at ryEW8icxs3mdwJYB31Ab5U belong to?
This Korean Player Support Agent position is part of the Player Support department at ryEW8icxs3mdwJYB31Ab5U. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Korean Player Support Agent position at ryEW8icxs3mdwJYB31Ab5U?
Click the "Apply Now" button on this page. You will be redirected to ryEW8icxs3mdwJYB31Ab5U's official application portal hosted on workable where you can submit your application directly.
When was the Korean Player Support Agent job at ryEW8icxs3mdwJYB31Ab5U posted?
This Korean Player Support Agent position at ryEW8icxs3mdwJYB31Ab5U was posted on Mar 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Korean Player Support Agent
ryEW8icxs3mdwJYB31Ab5U
You'll be redirected to ryEW8icxs3mdwJYB31Ab5U's official application page on workable.