Player Support Representative (Bilingual) - Talent Pooling

ryEW8icxs3mdwJYB31Ab5U· Player Support
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📍 Makati City, Metro Manila, PhilippinesOther

About this role

About the Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

For more information, visit www.side.inc.

About the Opportunity
We’re building a talent pool of passionate and bilingual Player Support Representatives who are fluent in English and either one of the following languages:

  • French
  • Italian
  • German
  • Spanish
  • Portuguese

As part of our future-ready team, you’ll be the voice of the brand, helping players resolve issues, answer questions, and ensure a smooth and enjoyable gaming experience.

This is a talent pooling opportunity, meaning your application will be considered for upcoming openings. If you’re enthusiastic about gaming and customer service, we’d love to hear from you!

Key Responsibilities 

  • Respond promptly to player inquiries via email, chat and callback, resolving issues with professionalism and clarity. 
  • Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up. 
  • Guide users through product features and functionality. 
  • Ensure consistent support quality by adhering to established standards and policies. 
  • Collaborate and coordinate with team members to deliver the best possible support outcomes. 
  • Ready to participate when there is more demand based on the Client Requirements. 
  • Attend daily huddles/meetings to stay aligned on policy or Self-upskilling to stay updated with new policies and process changes before starting the shift. 
  • Maintain service-level agreements (SLAs) and performance KPIs (e.g., response time, resolution time, CSAT, First Contact Resolution). 
  • Escalate complex issues to the appropriate internal teams when necessary. 
  • Document recurring technical issues and escalate to the appropriate teams. 
  • Share insights with colleagues to continuously improve solutions. 
  • Delivery support in line with tone, empathy, and professionalism guidelines. 

Ready to Apply?

Step 1: Answer the application form - https://forms.office.com/r/2jxew4gPWq

Step 2: Submit your resume and application in this job ad.

Work Setup

  • Must be willing to work ONSITE at Makati City on a Day Shift Schedule

Tech & Support

  • Troubleshoot and resolve game-related issues
  • Handle multiple chats, emails, and calls
  • Document actions clearly in ticket systems

Soft Skills

  • Problem-solving, empathy, and concise communication
  • Adaptable across games, tools, and policies
  • Time-efficient without sacrificing quality

Professionalism

  • Player-first mindset with policy awareness
  • Accountable, collaborative, and security-conscious
  • Calm under pressure, friendly in tone

Language

  • Fluent in both English and either one: French, Italian, German, Spanish, or Portuguese.

Bonus Points

  • Zendesk, Salesforce, or similar ticketing experience
  • Knowledge of game mechanics, updates, and consoles (PlayStation, Xbox, PC)
  • Passion for gaming and player communities

Frequently Asked Questions

Is the salary disclosed for the Player Support Representative (Bilingual) - Talent Pooling position at ryEW8icxs3mdwJYB31Ab5U?
The salary for this Player Support Representative (Bilingual) - Talent Pooling role at ryEW8icxs3mdwJYB31Ab5U is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Player Support Representative (Bilingual) - Talent Pooling position at ryEW8icxs3mdwJYB31Ab5U located?
This Player Support Representative (Bilingual) - Talent Pooling role at ryEW8icxs3mdwJYB31Ab5U is based in Makati City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Player Support Representative (Bilingual) - Talent Pooling role at ryEW8icxs3mdwJYB31Ab5U full-time or part-time?
This is listed as a Other position. It is posted as a Player Support Representative (Bilingual) - Talent Pooling role in the Player Support department at ryEW8icxs3mdwJYB31Ab5U.
Which team or department does the Player Support Representative (Bilingual) - Talent Pooling at ryEW8icxs3mdwJYB31Ab5U belong to?
This Player Support Representative (Bilingual) - Talent Pooling position is part of the Player Support department at ryEW8icxs3mdwJYB31Ab5U. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Player Support Representative (Bilingual) - Talent Pooling position at ryEW8icxs3mdwJYB31Ab5U?
Click the "Apply Now" button on this page. You will be redirected to ryEW8icxs3mdwJYB31Ab5U's official application portal hosted on workable where you can submit your application directly.
When was the Player Support Representative (Bilingual) - Talent Pooling job at ryEW8icxs3mdwJYB31Ab5U posted?
This Player Support Representative (Bilingual) - Talent Pooling position at ryEW8icxs3mdwJYB31Ab5U was posted on Nov 20, 2025. Apply as soon as possible — early applications are often reviewed first.
Player Support Representative (Bilingual) - Talent Pooling
ryEW8icxs3mdwJYB31Ab5U
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