Trainee Technical Support Representative - Contract
ryEW8icxs3mdwJYB31Ab5U· Player Support
About this role
Trainee Technical Support Representative
Job Location - Bangalore/Hyderabad: Remote
Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)
Experience - 0 to 3 years
Mandatory Experience - 1 year of International Voice experience
What you'll be doing:
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Queries can be of a technical & non-technical nature.
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
What we're looking for:
- Candidates with international customer support experience in voice, email and chat.
- Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
- Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
- Stay focused on the quality by ensuring consistency and adherence to high standards.
- Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
- Candidate must have their own computer with Windows 8.1 or above.
- Mandatory hi-speed broadband connection.
- UPS/power backup solution if possible.
- Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.
Mandatory Skills:
- Proficient with English and have good written & verbal communication skills.
- Flexibility & availability for rotational shifts and week offs to cover hours of operations.
- Must possess logical, reasoning, and problem-solving skills.
Frequently Asked Questions
Is the salary disclosed for the Trainee Technical Support Representative - Contract position at ryEW8icxs3mdwJYB31Ab5U?
The salary for this Trainee Technical Support Representative - Contract role at ryEW8icxs3mdwJYB31Ab5U is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Trainee Technical Support Representative - Contract job at ryEW8icxs3mdwJYB31Ab5U remote?
Yes, this Trainee Technical Support Representative - Contract position at ryEW8icxs3mdwJYB31Ab5U is remote, with team members based in Hyderabad, Telangana, India, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Trainee Technical Support Representative - Contract role at ryEW8icxs3mdwJYB31Ab5U full-time or part-time?
This is listed as a Contract position. It is posted as a Trainee Technical Support Representative - Contract role in the Player Support department at ryEW8icxs3mdwJYB31Ab5U.
Which team or department does the Trainee Technical Support Representative - Contract at ryEW8icxs3mdwJYB31Ab5U belong to?
This Trainee Technical Support Representative - Contract position is part of the Player Support department at ryEW8icxs3mdwJYB31Ab5U. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Trainee Technical Support Representative - Contract position at ryEW8icxs3mdwJYB31Ab5U?
Click the "Apply Now" button on this page. You will be redirected to ryEW8icxs3mdwJYB31Ab5U's official application portal hosted on workable where you can submit your application directly.
When was the Trainee Technical Support Representative - Contract job at ryEW8icxs3mdwJYB31Ab5U posted?
This Trainee Technical Support Representative - Contract position at ryEW8icxs3mdwJYB31Ab5U was posted on Apr 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Trainee Technical Support Representative - Contract
ryEW8icxs3mdwJYB31Ab5U
You'll be redirected to ryEW8icxs3mdwJYB31Ab5U's official application page on workable.