FBS Customer Care Representative

uhGw6DGDq3G31SN82gY6yw· Support Functions
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📍 Mexico City, Mexico City, MexicoFull time

About this role

🌟 Join a New Project with One of the Largest Insurance Groups in the World 

✨Position: Customer Service Representative  
📍 On-site | Monday to Friday | 💼 Full-time (Full Availability)

🚀 About the Opportunity 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

Key Responsibilities

💼 What You’ll Do 

  • Handle customer inquiries about insurance policies and coverage
  • Resolve moderately complex issues with empathy and professionalism 
  • Explain policy details and make decisions within defined guidelines
  • Document interactions and escalate unresolved cases when needed 
  • Collaborate closely with Claims, Underwriting, and Policy Support teams
  • Identify trends and suggest process improvements 
  • Stay up to date on compliance, legal requirements, and product updates 

🎯 What We’re Looking For 

    • High school diploma completed
    • Advanced English level
    • Experience in Customer Service and/or Call Center
    • Strong communication skills and customer focus
    • Availability to work on-site

🎁 What We Offer 

We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy: 

  • Competitive salary and annual performance-based bonus
  • Grocery & Restaurant Vouchers
  • Individual Major Medical Insurance
  • Individual life Insurance
  • Career development and continuous training 
  • A collaborative, inclusive culture within a globally respected organization 
  • And other benefits

🌱 Why Join Us? 

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you. 

Frequently Asked Questions

Is the salary disclosed for the FBS Customer Care Representative position at uhGw6DGDq3G31SN82gY6yw?
The salary for this FBS Customer Care Representative role at uhGw6DGDq3G31SN82gY6yw is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the FBS Customer Care Representative position at uhGw6DGDq3G31SN82gY6yw located?
This FBS Customer Care Representative role at uhGw6DGDq3G31SN82gY6yw is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the FBS Customer Care Representative role at uhGw6DGDq3G31SN82gY6yw full-time or part-time?
This is listed as a Full time position. It is posted as a FBS Customer Care Representative role in the Support Functions department at uhGw6DGDq3G31SN82gY6yw.
Which team or department does the FBS Customer Care Representative at uhGw6DGDq3G31SN82gY6yw belong to?
This FBS Customer Care Representative position is part of the Support Functions department at uhGw6DGDq3G31SN82gY6yw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the FBS Customer Care Representative position at uhGw6DGDq3G31SN82gY6yw?
Click the "Apply Now" button on this page. You will be redirected to uhGw6DGDq3G31SN82gY6yw's official application portal hosted on workable where you can submit your application directly.
When was the FBS Customer Care Representative job at uhGw6DGDq3G31SN82gY6yw posted?
This FBS Customer Care Representative position at uhGw6DGDq3G31SN82gY6yw was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
FBS Customer Care Representative
uhGw6DGDq3G31SN82gY6yw
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