Financial Operations Analyst (Chargeback/Dispute) - Mandarin speakers

We Are

YouTrip is the leading and fastest-growing multi-currency payment platform in Southeast Asia. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$10 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. In 2023, we closed our US$50 million Series B fundraising led by global venture capital fund Lightspeed Venture Partners, a testament to YouTrip’s commitment to revolutionising digital financial services across Asia and beyond.

Recognised as CNBC’s World’s Top Fintech Companies 2024, Top Fintech Leader by the Monetary Authority of Singapore and the Singapore Fintech Association, and LinkedIn’s Top Startup for two consecutive years, YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses. 

YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses. Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You Will

• Perform various checks and reconciliations on a daily basis to ensure compliance with regulations.
• Assist with filing and monitoring chargebacks. Review, analyze, and resolve chargebacks disputes efficiently and accurately
• Perform other financial adjustments for users and preparation of bank refunds
• Maintain various daily reports and ledgers.
• Support month-end activities by preparing and maintaining supporting documentation
• Work closely with other teams to achieve a smooth operation and improve our user experience
• Provide recommendations for process streamlining and improvements.

• Finance Professional - 2-3 years of working experience with a Degree/Diploma in Accounting/Finance/Economics. Experience in the financial industry will be a plus! 
• Fearless Self Starter - You are interested in working and growing with a fintech start-up.
• Analytical and Detail Oriented Thinker - You have excellent problem-solving skills with an ability to manage confidential data. You also possess an open mind with a willingness to learn.
• Excellent Communicator - You are able to communicate well with stakeholders and can work well in teams and independently.
• Mandarin Speaker - This role requires managing customers from a mandarin-speaking region, and therefore has an additional language requirement.