Director, Internal Systems

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal-opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. 

Make an Impact

The Director, Internal Systems, is responsible for the successful selection, management, and operation of major company-wide systems to support the efficient operation of Serko in pursuit of its business objectives and strategic plans. 

What you'll be doing

• Defines and maintains a clear, long-term strategy and roadmap for all internal systems, ensuring alignment with the company's overall business objectives and growth plans.
• Ensures optimal performance, reliability, and security of all internal systems. 
• Manages relationships with internal systems vendors, including contract negotiation, service level agreement (SLA) adherence, and ensuring cost-effectiveness.
• Authors and manages the budget for all internal systems, including software licenses and support contracts.
• Ownership of ICT and team leadership of the IT team
• Effectively executes delegated authority with other peers in the Office of the CTO.
• Collaborates with department leads (e.g. PPC, Finance) to understand existing processes, identify inefficiencies, and leverage internal systems to streamline workflows
• Works with Data team members and governance committees to ensure the accuracy, consistency, and integrity of data across all internal systems
• Partners with PPC to promote adoption of new and existing internal systems, including developing and delivering effective training programs and support resources.
• Collaborates with Legal, Privacy and Risk teams to ensure internal systems and their usage comply with relevant regulations and policies (e.g. AI acceptable use, GDPR)
• Partners with Product leaders and teams on cross-functional initiatives that rely on internal systems.

What you'll bring

• Evaluation, recommendation, and ultimately selection rights over the specific software applications, platforms, and tools that comprise the company's internal systems technology stack.
• Ownership and decision rights on the architectural design, configuration, and integration of all internal systems
• Prioritisation rights on internal systems projects, enhancements, and support tasks based on strategic alignment, business impact, and available resources.
• Establishment and enforcement policies, procedures, and best practices for the use, maintenance, and security of all internal systems.
• Authority over the hiring, performance management, and career development of the internal systems team.

At Serko we aim to create a place where people can come and do their best work.  This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

Some of the benefits of working at Serko are:

• A competitive base salary
• KiwiSaver covered with employee contributions match up to 3.5% of salary, and life insurance.
• Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.