General Office Assistant - Evenings & Weekends
7kFd1P1qo7VHsXyg1fW116· Flood Medics
About this role
Flood Medics is Hiring a General Office Assistant – Evenings & Weekends!
Location: Charlotte, NC
Work Location: Hybrid
Schedule: Full-Time (Evenings & Weekends)
Pay Rate: $18.00 - $24.00 per hour
Employment Type: Full-Time
Overview
Flood Medics is seeking a reliable and customer-focused General Office Assistant to join our team in Charlotte, NC. As the first point of contact for customers experiencing water damage emergencies, you'll play a critical role in delivering exceptional service while helping coordinate restoration efforts.
This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people during stressful situations, and excels at multitasking. You'll support daily office operations, coordinate technician schedules, communicate with customers, and help keep our restoration projects running smoothly.
Schedule
- Weekday Evenings: Approximately 6:00 PM – 11:00 PM EST
- Saturdays (On-Call): Approximately 4:00 PM – 11:00 PM EST
- Sundays (On-Call): Approximately 8:00 AM – 11:00 PM EST
Responsibilities
Customer Service & Communication
- Answer incoming calls professionally, including emergency service requests.
- Gather information regarding water damage incidents and provide reassurance to customers.
- Follow up with customers via phone, email, and text regarding job status and scheduling.
- Serve as a primary point of contact for customers, insurance representatives, and vendors.
Scheduling & Coordination
- Coordinate mitigation crews, technicians, and restoration appointments.
- Manage scheduling to ensure efficient response times and resource utilization.
- Maintain job logs and scheduling records accurately.
Administrative Support
- Perform data entry, filing, scanning, and document management.
- Prepare job packets and assist with office documentation.
- Handle incoming and outgoing mail, emails, and correspondence.
- Maintain office organization and support team members as needed.
Must Have
- High School Diploma or GED.
- Minimum 1–2 years of office, administrative, or customer service experience.
- Excellent phone etiquette and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- General computer proficiency.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Ability to remain calm, empathetic, and professional during emergency situations.
Nice to Have
- Experience in restoration, construction, HVAC, plumbing, or other service-based industries.
- Experience with scheduling software or CRM systems.
- Experience with collections activities and payment follow-up.
- Familiarity with insurance-related documentation or inquiries.
- Basic understanding of water damage mitigation or restoration processes.
- Paid Time Off (PTO)
- Employee Discount
- Competitive Hourly Pay
- Growth Opportunities
- Supportive Family-Owned Business Environment
- Industry-Specific Training
Frequently Asked Questions
Is the salary disclosed for the General Office Assistant - Evenings & Weekends position at 7kFd1P1qo7VHsXyg1fW116?
The salary for this General Office Assistant - Evenings & Weekends role at 7kFd1P1qo7VHsXyg1fW116 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the General Office Assistant - Evenings & Weekends position at 7kFd1P1qo7VHsXyg1fW116 located?
This General Office Assistant - Evenings & Weekends role at 7kFd1P1qo7VHsXyg1fW116 is based in Charlotte, North Carolina, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the General Office Assistant - Evenings & Weekends role at 7kFd1P1qo7VHsXyg1fW116 full-time or part-time?
This is listed as a Full time position. It is posted as a General Office Assistant - Evenings & Weekends role in the Flood Medics department at 7kFd1P1qo7VHsXyg1fW116.
Which team or department does the General Office Assistant - Evenings & Weekends at 7kFd1P1qo7VHsXyg1fW116 belong to?
This General Office Assistant - Evenings & Weekends position is part of the Flood Medics department at 7kFd1P1qo7VHsXyg1fW116. See the full job description for more information about the team structure and responsibilities.
How do I apply for the General Office Assistant - Evenings & Weekends position at 7kFd1P1qo7VHsXyg1fW116?
Click the "Apply Now" button on this page. You will be redirected to 7kFd1P1qo7VHsXyg1fW116's official application portal hosted on workable where you can submit your application directly.
When was the General Office Assistant - Evenings & Weekends job at 7kFd1P1qo7VHsXyg1fW116 posted?
This General Office Assistant - Evenings & Weekends position at 7kFd1P1qo7VHsXyg1fW116 was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
General Office Assistant - Evenings & Weekends
7kFd1P1qo7VHsXyg1fW116
You'll be redirected to 7kFd1P1qo7VHsXyg1fW116's official application page on workable.